You’re the voice our customers’ hear on a daily basis. Because, whether they’re new to Virgin Media or one of our loyal customers, you’ll be the one who helps them discover new products and services over the phone.
Each of our contact centres offer something different. Telesales at Virgin Media packs more fun, rewards, awesome people and great incentives into four walls than any contact centre previously known to humanity. Add in one of the most exciting brands on the market, and it’s easy to love what you do.
Taking and making calls, as a member of our team you’ll help both new and existing customers to discover game-changing products and services.
Within Telesales there are three areas, which you could work in – Inbound Mobile Telesales, Inbound Telesales, Outbound Telesales and Service Sales.
Inbound Mobile Telesales
Our Inbound Mobile Team is based in Sheffield. Within this team, you’ll take calls from potential and existing customers who are excited to upgrade or switch their mobile service to Virgin Mobile. You’ll WOW them with your knowledge of our fantastic products to help find the perfect offer for them.
Our Inbound Teams are based in Manchester. Within this team you’ll take calls from customers who are keen to experience our dazzling digital services. They’ll be eager to hear your voice. With your knowledge of all the amazing things we offer, you won’t let them down.
Our Outbound teams are based in Manchester. Within this team you’ll be tasked with calling potential customers. You’ll be their link to all the magic Virgin Media can offer. You’ll fill their ears with wonder, and shortly afterwards we’ll do the same for their digital life.
Our Sales Service teams are the Kings and Queens of keying-in our new customer orders. They’re also always on-hand to take calls and deal with questions or queries to help get our new customers installed and enjoying the delights of our bundles of entertainment.
A Career in Telesales
We’ll reward your sales success with uncapped commission on top of your basic salary, so your take-home pay really reflects your performance.
Thanks to excellent opportunities for learning, development and career progression, this can be just the start of an amazing professional journey.
As part of the Virgin Media family you’ll enjoy great discounts on all kinds of products and services, from us and other brilliant businesses.
What we’re looking for:
- The ability to forge strong relationships – You will be an excellent communicator who’s confident to take on existing, new and potential customers. You’ll also be a great listener.
- Resilience/ tenacious – You will be open and embrace change. Focused on what each customer needs, you’ll be determined to get to the heart of every situation good or bad.
- Personalities that are always striving to be the best – You’ll be driven, motivated to thrill all of our customers. Upbeat and enthusiastic about exceeding your targets and helping people along the way.