When our customers need support or advice, or they want to get something sorted out, they deserve to get the right help, right now. Everyone in Customer Contact loves to make a difference. And they aren’t satisfied until they can hear the smile on the customer’s face.
Quite simply, you’ll be the voice of Virgin Media. And whatever the next call brings, your goal remains the same - to delight and dazzle with your knowledge and commitment. And if you can throw in some sweet surprises along the way, everyone’s a winner.
With millions of customers nationwide, Customer Contact is a massive area. Our major bases are Swansea, Glasgow, Manchester, Teesside, Sheffield and Birmingham. Our varied roles include Customer Service, Retentions, Faults, Complaints and Collections.