What's the process? It all depends on the role.

For frontline roles, the processes are similar, but all the assessments are specific to the job:

Customer Contact

  • 01

    Online situational judgement test

  • 02

    Phone interview

  • 03

    Assessment centre

  • 04

    Offer

Retail Sales

  • 01

    CV review

  • 02

    Phone interview

  • 03

    Face to face interview or assessment centre

  • 04

    Offer

Telesales

  • 01

    Online situational judgement test

  • 02

    Phone interview

  • 03

    Assessment centre

  • 04

    Offer

Apprentices

  • 01

    Online application

  • 02

    Phone interview

  • 03

    Assessment centre

  • 04

    Offer

Field Operations

  • 01

    CV review

  • 02

    Phone interview

  • 03

    Assessment centre

  • 04

    Offer

Retail Stands / Direct Sales

  • 01

    CV review

  • 02

    Online observation test

  • 03

    Face to face interview and on-the-job practical

  • 04

    Offer

Graduates

  • 01

    Online application

  • 02

    Video interview

  • 03

    Phone interview

  • 04

    Assessment centre

  • 05

    Offer

Other professional, senior and specialist areas:

General Process

  • 01

    Online application

  • 02

    Phone screen

  • 03

    Shortlist

  • 04

    Online personality questionnaire

  • 05

    Interview

  • 06

    Offer

The face to face interview for professional, senior and specialist areas can vary from a panel to a two stage interview. Certain roles, for example some of those in IT and Engineering, may also feature job specific testing as part of the process.

Virgin Media will never send emails asking for personal information, ask for payment of any kind or make offers of employment without the recipient being involved in a structured recruitment process.