Field Operations

Field Engineers

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From solving a customer’s problem to installing our products and services into homes and businesses, you’ll do it with passion and skill.

With our coaching, mentoring, and training, you’ll be an expert in your field, and you’ll make a difference to our customers every day. There’s never a dull moment with us here at Virgin Media. We’ll make sure you reach your potential and have lots of fun along the way.

You can find a full list of our live vacancies at the bottom of the page or by clicking the apply button. If you can’t see a role near you, keep checking back as we’ll be adding new locations.

Meet Maria

“Engineering wasn’t something that I’d ever considered before this job. Previously, I was a paediatric nurse for four years, but I was looking for a new challenge.

The recruiting team said they were looking for personality – someone who is great at communicating and giving customers the best experience – and they could teach me the rest!

For someone like me, with no prior engineering experience, the training is really good. I had a fantastic mentor for the first three months. I found the best way to learn is on the job. And the team is a great support as there’s always someone at the end of the phone.”

Every little bit of you

At Virgin Media, we’re working hard to make sure that everybody can bring – and be – their whole self at work.

The Field Engineer role is open to everyone – simple.

We’ll value your experiences, grow from your unique perspectives, and appreciate the potential that you have within you.

Which is why we say, we want you – every little bit of you.

So, come and join us, and find a place where you can belong.

What skills do you need?

Other than a driving licence and a customer-focused approach, you don’t need any specific skills or experience to apply. We’ll give you all of the training that you need to get you up and running, along with continued support from day one.

Image of two people with a van

Questions? Let us help

We know that women are currently under-represented in our team of Field Engineers, and we want to change that.

We’re running female-led live web chats specifically for women to join and feel comfortable asking any questions they might have about the recruitment process, the role and life at Virgin Media.

We’ll also be running regular sessions that everyone can be a part of.

Register here

Joining Virgin Media during a pandemic

We want to reassure you that we’ve got everything covered.

Our services are more vital than ever before and as a result, we’re working day and night to keep the country connected.

We’re following government guidelines to make sure we keep our customers and staff safe.

The good stuff

We love to reward our people for doing a great job. Our core benefits are:

  • A minimum salary of £25,000. Plus, our Field Engineers earn an average of £8,000 on target earnings (OTE) per year on top of their basic salary, however you’ll have the potential to earn so much more. Our top 20% earners make up to £15,000 OTE per year
  • Career progression opportunities from Field Engineer Manager to Network Planner
  • A company vehicle
  • Discounted Virgin Media products for you, your family, and friends
  • You’ll have 25 days annual leave, plus bank holidays and your birthday off every year!
  • Great Pension Plan – we match every pound you put in, up to 10%
  • Company Funded Medical Plan – we pay for your own cover

When you’ll work

Have more time for the things you love! Thanks to our fabulous 4-day working week shift pattern, you’ll get approximately 20 extra days off each year compared to the average full-time job.

The weekly working hours are 37.5 hours per week across 4 days.

This is made up of three 10 hour shifts and one 7.5-hour shift between Monday – Saturday.

Throughout the year, you’ll have 31 Saturdays off, and you’ll never work on Sunday (unless you fancy opting for some available overtime). If you’re working on a Saturday, we won’t schedule customer visits after 6pm either.

So, what’s next?

Once you’ve made your application, we’ll review it and let you know if you’ve been successful. If you are, you’ll receive an email with a link to complete your video interview. You’ll have 7 days to complete the video interview, but don’t worry – we’ll send you a reminder if we don’t hear from you.

Apply

For more information, our recruitment team is available via our live web-chat service between 9:30-5 Monday to Friday.

Speak to the team

We’ve got 17 vacancies

Field Change Improvement Consultant

Birmingham

Full time

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