Job Details

Campaign Delivery Manager

Hammersmith -Griffin House Hammersmith Road -C1770

Location: London

Market Research/Intelligence


Market Research/Intelligence

Closing Date:


Campaign Delivery Manager

London, Hammersmith - W6 8BS

Competitive salary plus other excellent benefits

Our campaign operations department is responsible for the planning and delivery of DM, email and outbound campaigns, as well as for digital targeting, personalisation and to develop new and improved CRM systems and processes.

Role purpose

You’ll ensure that data processing, analysis, targeting, reporting and/or implementation projects for marketing/service/research/information campaigns are delivered according to business requirements, compliance and policy. 

Also involved is delivery of lists/selections of data of customers/prospects to comms channels for email, direct mail, market research, SMS and outbound calls.

Principal responsibilities

  • Develops and manages the specifications and/or logic that controls data processing systems to deliver the business requirements within strict quality assurance procedures : delivery of campaign selection lists against a specified brief.
  • Follows process and task list according to instruction as defined by manager and under broad supervision (incorporating best practice, legal requirements etc);
  • Campaign delivery management in terms of target data and consultancy support across the end to end  direct marketing process.
  • Mostly guided by line management and/or senior team members in terms of approach, techniques and timings;
  • Provides comprehensive and accurate documentation, reports and presentations of results
  • Typically works on one or a small number of projects supporting a more senior team member.
  • Applies knowledge of concepts, techniques and procedures of data analysis to the completion of assignments.

What we’re ideally looking for

  • Good problem solving skills, logical with degree
  • Practical experience of developing systematic logic (e.g. database queries, defining business requirements) using data manipulation tools 
  • Excellent interpersonal, communication and relationship building skills
  • Consulting skills are developed to core level.
  • Broad range of expertise in data processing techniques and tools.
  • Broad knowledge of data processing compliance and operational integrity processes
  • Good organisational and planning skills in marketing project delivery management, able to prioritise tasks efficiently and deal with multiple requirements accurately

Technical and other skills we’re looking for

  • 2 to 4 years of core data processing or experience
  • At least 3 years of experience working in database marketing/CRM/campaign delivery using a campaign tool such as Unica/Adobe Campaign (Adobe is first choice as tool we use)
  • Core grounding in using Adobe Campaign for marketing selections
  • Understanding of direct marketing processes, stakeholders and terminology
  • Knowledge of appropriate UK market legislation e.g. Data Protection Act, ICO guidelines
  • Practical experience of developing systematic logic (e.g. database queries, defining business requirements) using data manipulation tools 
  • Knowledge of data associated with media and telecoms industry an advantage but not essential 

Required critical behaviours

  • Able to manage situations of complexity / conflict / paradox with positive outcomes.
  • Self starter but able to work constructively and collaboratively within a team as well as independently. 
  • Strong attention to detail in a high pressure, sometimes regulated, environment
  • Provides technical supervision when required for junior staff and ad-hoc mentoring of junior team members.
  • Ability to make sound judgments aligned with overall benefit to the business, with an understanding of the ‘big picture’.

We’re a great place to work – and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension and, of course, discounts across Virgin Media products and Virgin brands!

We embody the principles of what it is like to be part of the Virgin family. We are a collaborative bunch, and like to be a place where ideas and new ways of working can be forged. 

Consideration will also be given to applications made for part-time or flexible working hours.

Come and be a part of something special.  Join us!

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!