Job Details

Commercial Executives – Mobile, Retention and In-life Trading

Hammersmith -Griffin House Hammersmith Road -C1770

Location: London




Closing Date:


Commercial Executives – Mobile, Retention and In-life Trading

Hammersmith, London

£38,000 - £42,000 plus other excellent benefits

Our commercial function acts as the architect of our revenue growth in the consumer division through customer value propositioning, proposition development and design, base management, pricing, go-to-market activity and forecasting. The team works cross-functionally to lead process design which creates our portfolio of profit-maximising products and packages, leading to growth in operating cash flow increases our NPS and optimises ROI.

We are looking for a number of driven, capable commercial executives to join our commercial function in either mobile, retention or in-life trading teams. The specific team you join will be dependent on where we think your core capabilities best lie (as well as what you might have a preference for!) but the core skills that we are looking for are broadly the same across the different teams.

The roles

Commercial Executives at Virgin Media are responsible tracking of performance across a range of different metrics as well as overseeing the end-to-end execution of bringing successful channel specific propositions to market by working with the Sales teams to develop plans to grow both volume and revenue by identify risks/opportunities.  

Key accountabilities

  • Support the Senior Commercial Manager in all necessary activities relating to specific channel activity. These would include the ownership of the relationship with various channels as well as all advocacy offers used to promote loyalty of current staff and customers 
  • Tracking the trading performance of specific channels across a range of different metrics (sales, product holding, revenue, average Arpu, premium attach etc.) to share with the channels and with the wider Commercial team identifying trends and opportunities 
  • Ensuring we are monitoring performance on an array of metrics (churn, revenue, ARPU etc.) and working with Commercial Managers and channels to take corrective action and deliver continued growth – reacting to key trading pressures
  • Responsible for daily, weekly and monthly performance. Responsible for tracking performance, identifying risks and opportunities across Movers and Digital channels, working closely with Commercial Managers (channel performance owners) to articulate these risks and opportunities

Behaviours and other skills we’re looking for

  • Highly numerate – able to view and assimilate data quickly
  • Advanced Excel skills
  • Demonstrable qualities that reflect Virgin Media’s culture and promotes bravery, simplified solutions, optimism, zest, risk taking and connection across team, department and business
  • Empathetic, approachable, and fair in dealings with colleagues at all levels – demonstrates a strong team mentality and able to build and maintain open and honest communication at all levels
  • Strong commercial acumen and detailed understanding of the industry and key issues affecting our business
  • Strong stakeholder management and inter-personal skills confidently challenging and influencing opinions 
  • Adept at operating in ambiguity and stepping outside the status quo with bold and original ideas that create growth
  • Ability to see beyond the task to the overall purpose and engage people around a strategy, creating an energising and rewarding environment to work in
  • Ability to exercise judgement to make timely and sound decisions regarding highly complex and broad scope issues as they relate to both people and the business
  • Ability to lead and take responsibility and ownership of matters: delegating, constructively managing conflicting priorities under pressure, and maintaining a professional and positive manner to enable teams to deliver results 
  • Tenacity in delivering results and driving projects to completion
  • Commitment to self development

We’re a great place to work – and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension and, of course, discounts across Virgin Media products and Virgin brands!

We embody the principles of what it is like to be part of the Virgin family. We are a collaborative bunch, and like to be a place where ideas and new ways of working can be forged. 

Consideration will also be given to applications made for part-time or flexible working hours.

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!