Job Details

Residential Field Technician

Staverton -Herrick Way -C1660

Location: Cheltenham

Field Operations

Salary: 24000 | 25500 depending on experience + £2.5k OTE plus company vehicle

24000 | 25500 depending on experience + £2.5k OTE plus company vehicle


Field Operations

Closing Date:


Location: Gloucestershire

Salary: This role offers the advertised salary plus a company vehicle

Shifts:  37.5hrs per week (3x10hr shifts and 1x7.5hr shift, including weekends)

Start Date: April 2020

Please note it is essential to have a driving licence for this role

To be eligible to apply for this position you must live within one of the following postcodes:

GL50, GL52, GL53 GL51, GL3, GL1, GL4

If you do not live within one of the above postcodes unfortunately, we will not be able to accept your application.

I didn’t have any technical experience, but the recruiting team said they were looking for personality – someone who is great at communicating and giving customers the best experience – and they could teach me the rest!”  - Maria


At Virgin Media, we’re proud to be addressing gender representation and supporting women in the workplace. Our amazingly diverse customer base should be reflected by an equally diverse workforce that is full to the brim with all kinds of people – that’s why we need you.

The role

So, what is a Residential Field Technician? They’re the people that connect our customer to everything that matters to them.  They go into customers’ homes to install and repair our products, sharing advice and tips on how to get the very best out of those products. You’ll always be looking for opportunities to improve the customer’s package, making sure they know all about our latest technology and deals.

When you join, you will be given comprehensive training in the role, and of course given on-going support, you can trust us to do the right thing by you. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck in to. We want to set you on a fascinating career path whilst building connections with some really interesting people.

Who we’re looking for?

You don’t need any technical experience beyond an interest in Telecoms, IT or electrics. Our training programme will get you up to speed.  To succeed in this role, you’ll have a logical approach to solving problems and get a buzz out of helping people. You’ll also need:

  • A full, valid UK driving license
  • To be comfortable speaking with our customers face to face and over the phone
  • The willingness to work outside in all weathers
  • To be comfortable working at heights

What’s in it for me?

We love to reward our people for doing a great job. You’ll find the full list of benefits on our careers site, including:

  • Discounted Virgin Media products for you, your family and friends
  • 25 days holiday every year plus bank holidays, and your birthday off each year
  • Great Pension Plan – we match every pound you put in, up to 10%
  • Company Funded Medical Plan – we pay for your own cover

Things to consider before you apply

This role will require you to travel within an hour’s radius of the advertised location.

If you are successful in your application, you may be required to stay away from home during parts of the induction training.  The induction dates and timings will be explained during the Assessment Centre stage of the application process - we are unable to authorise any annual leave during the induction.

Due to the popularity of our roles, Virgin Media reserves the right to close the vacancy prior to the advertised closing date.

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!