Job Details

Commercial Manager – Acquisition Trading, Distribution Channels (12 month fixed-term contract)

Hammersmith -Griffin House Hammersmith Road -C1770

Location: London




Closing Date:


Commercial Manager – Acquisition Trading, Distribution Channels (12 month fixed-term contract)

Hammersmith, London

Competitive salary plus excellent benefits

Please note that this is a fixed-term opportunity to run for c. 12 months.

Our commercial function acts as the architect of our revenue growth in the consumer division through customer value propositioning, proposition development and design, base management, pricing, go-to-market activity and forecasting. The team works cross-functionally to lead process design which creates our portfolio of profit-maximising products and packages, leading to growth in operating cash flow increases our NPS and optimises ROI.

The role

Responsible for channel specific trading. This includes tracking of performance across a range of different metrics (sales, product holding, revenue, average Arpu, premium attach etc.) as well as overseeing the end-to-end execution of bringing successful channel specific propositions to market by working with the Sales teams to develop plans to grow both volume and revenue by identify risks/opportunities.  

Key accountabilities

  • Support the Senior Commercial Manager in all necessary activities relating to specific channel activity. These would include the ownership of the relationship with the Retail, 3rd Party and Direct channels as well as all advocacy offers used to promote loyalty of current staff and customers 
  • Tracking the trading performance of specific channels across a range of different metrics (sales, product holding, revenue, average Arpu, premium attach etc.) to share with the channels and with the wider Commercial team identifying trends and opportunities 
  • Work collaboratively with the Sales channels to understand what the current and upcoming opportunities and threats are and design commercial propositions to maximise / minimise these
  • Assess the commercial and financial viability of all new proposition proposals by owning the full business casing of them to assess their impact on sales, product mix and a range of financial metrics 
  • Provide recommendations based on the business case and a wider commercial impact assessment
  • Present confidently to the Finance team the business case and recommendations
  • Oversee the end-to-end execution of bringing these new propositions successfully to market by working with a variety of stakeholders across the business including Delivery, Sales, Digital, Legal, Marketing and Finance teams 
  • Once launched assess the impact of the proposition changes to share with the wider Commercial team
  • Monitor these propositions in life to ensure that they continue to drive the desired customer behaviour 
  • Ensure the successful implementation of the rolling quarterly Go To Market plan for acquisition in the specific channels to ensure a coordinated approach
  • Work closely with Competitor Intelligence team to assess competitive landscape and anticipate risks and opportunities to Virgin Media and design appropriate propositions to respond
  • Work closely with the Base Management team to analyse in-life performance of new customers after joining and the impact at end of offer to inform acquisition strategy 
  • Focus on the Advocacy offer set (Refer a Friend, Mates Rates, Partner Rates) to maximise opportunity and design propositions to grow both volume and revenue in this area
  • Time horizon for the team is generally 0 to 6 months i.e. the next two quarters

Behaviours we look for

  • Demonstrable qualities that reflect Virgin Media’s culture and promotes bravery, simplified solutions, optimism, zest, risk taking and connection across team, department and business
  • Empathetic, approachable, and fair in dealings with colleagues at all levels – demonstrates a strong team mentality and able to build and maintain open and honest communication at all levels
  • Strong commercial acumen and detailed understanding of the industry and key issues affecting our business
  • Strong stakeholder management and inter-personal skills confidently challenging and influencing opinions 
  • Comfortable operating numerical data sets as part of business casing 
  • Adept at operating in ambiguity and stepping outside the status quo with bold and original ideas that create growth
  • Ability to see beyond the task to the overall purpose and engage people around a strategy, creating an energising and rewarding environment to work in
  • Ability to exercise judgement to make timely and sound decisions regarding highly complex and broad scope issues as they relate to both people and the business
  • Ability to lead and take responsibility and ownership of matters: delegating, constructively managing conflicting priorities under pressure, and maintaining a professional and positive manner to enable teams to deliver results 
  • Tenacity in delivering results and driving projects to completion
  • Commitment to self development

We’re a great place to work – and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts across Virgin Media products and Virgin brands!

We embody the principles of what it is like to be part of the Virgin family. We are a collaborative bunch, and like to be a place where ideas and new ways of working can be forged. 

Consideration will also be given to applications made for part-time or flexible working hours.

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!