Job Details

Billing Administrator (12 months Maternity Leave cover)

Birmingham -Eagle Court Coventry Road -C1700

Location: Birmingham




Closing Date:


We currently have an exciting opportunity here at Virgin Media for a Billing Administrator to join our team in Birmingham on a 12 month Maternity cover basis!

In this role you’ll ensure the accurate and timely processing of all financial and customer account transactions in line with VMB processes and procedures. You’ll provide fantastic customer service by putting the customer at the forefront of everything we do, and mitigate any risk to the business by ensuring all revenue is protected.

You’ll be responsible for owning high profile managed accounts and building relationships with those customers, both on the phone, face to face and by email – making sure the customer is kept up to date through all stages of the process.

So what are we looking for?

  • Experience of working in a high volume target driven, transactional customer centric environment within a large organisation
  • Demonstrable experience of using customer management systems
  • Accounting knowledge would be extremely beneficial as the role involves account reconciliation, raising debits and credits
  • Knowledge of tools such as RBM, ICOMs, Force and BIS

We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!