Digital Product Manager – Cable Conversion
Hammersmith -Griffin House Hammersmith Road -C1770
Salary: Salary: Competitive + excellent benefits & bonus
So, what’s it like working for one of the coolest brands in the UK?
Well, at Virgin Media we are one of the largest providers of telephone, television, internet and mobile services in the UK, we pride ourselves on delivering ultra-fast connections with our customers that really matter – weather that is streaming TV shows without the drama of buffering, Gaming on and on, or just get more done online, faster…we here to be ultra-fast and ultra-reliable in everything we do.
Naturally then, being part of the Digital team here at Virgin Media means that we’ve a fast-paced environment, where change, innovation and agility is ever present…
So if you love working agile? And you’re obsessed about customer experience and want to be part of a dynamic and talented team, where its boundaries are only its imagination? We’ve love to hear from you…because at Virgin Media Digital, our mission every day is creating experiences for our customers, that live up to the Virgin brand, some big shoes to fill – are you ready?
What you’ll do:
As the Digital Product Manager for Cable Conversion you’ll be responsible for turning traffic into sales & revenue. As a Digital Product Manager in this pivotal role, you’ll be identifying and defining your own project roadmap, and leading an Agile team to create best in class customer experiences that engage our users and compel them to transact with us more often. You’ll be motivated by a fast paced & Agile environment and excel at managing multiple projects simultaneously to test and execute immediate change.
You will drive new product strategy through identifying, analysing and implementing game changing innovations as well as improve existing product performance by using web analytics to identify incremental enhancements.
To be a successful candidate, you will be passionate about data and thrive in a fast-paced, collaborative environment. Partnering closely with your Agile Technical team, you’ll be releasing products regularly with constant iteration and reliance on quantitative and qualitative metrics to help define further optimizations and enhancements.
This is role is based in our Hammersmith offices.
Responsibilities will include but not be restricted to:
• Product management of the Virgin Media public facing websites, to improve visitor conversion into orders & revenue• Define and execute the Product vision for the consumer e-commerce business, identifying areas where improvement is needed; defining a project roadmap and delivering on it.• Research, troubleshoot, diagnose, and recommend solutions to business opportunities, technical problems and customer needs• Manage technical projects, track progress towards milestones, and keep tabs on all the moving parts of agile planning and development cycles.• Live in the data, and believe the best way to democratize product decisions is digging in to the metrics for insights.• Conduct competitive analysis and benchmarking• Understand the needs of internal stakeholders• Own and develop full business cases, including evaluation and recommendation of options• Present key recommendations and results to senior leadership• Execute your own communications – socialising your scope, goals, objectives and results widely across the organisation• Project manage the delivery & implementation of your products, managing your own Agile scrum team & QA activities, tracking the effectiveness and success of the final deliverables
What We Seek:
• 4+ years of product management experience.• Proven history of developing high quality digital user experiences• Experience in e-commerce and conversion focused role preferred.• A desire to work in a fast-paced, results-driven environment with varied responsibilities• Familiarity with telecoms industry concepts, practices and procedures is nice to have• High attention to detail and the ability to effectively manage multiple projects at a time.• Experience of working with Technology teams to develop product, providing clear product direction, background and user stories.• Prior experience with Agile methodology a strong benefit• Ability to understand and drive improvements across all elements of the User Experience (Functionality, Design, Content and Usability)• Strong customer-centric communication skills. Displays ‘grace under pressure’ ethic at all times, with both customers and peers.• Strong problem solving, analytic, and decision-making skills. Able to interpret data and trends, diagnose problems, and formulate innovative and effective actions plans to resolve issues.• Excellent communication and interpersonal skills.• Must be great team player that works well in collaborative situations, with a global team, on occasions across multiple time zones.
Salary: Competitive + excellent benefits
What you’ll get:
You’ll be part of an organisation committed to delivering excellence for its customers and employees, that will help and push you to develop at a rapid rate. As an integral part of shaping the digital future and next big success for Virgin Media, you’ll have frequent and significant exposure to the most senior leadership in the organization. You’ll have the scope to push the boundaries, to test, develop and implement disruptive new ideas and opportunities with your own Agile team, and be well rewarded and recognized for doing so.
Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology so they can do more, be more and have more fun. Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you.
Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.
You can find out about all benefits in full here.
Come and be a part of something special. Join us!