Carrier Delivery Co-Ordinator
Peterborough -Elmstead Orton Southgate -C1790
Location: Orton Southgate
Technical Customer Support
Function:Technical Customer Support
We currently have an exciting opportunity for someone to join our team in Peterborough as a Carrier Delivery Coordinator! In this role you’ll co-ordinate and manage the delivery of Business customer orders from the point of sale to successful installation, ensuring our customers receive a fantastic service throughout the delivery of their project.
You’ll identify risks and takes ownership for resolving issues that impact on the customer order, facilitating between departments to resolve problems and find solutions for the customer and the business. You’ll use your exceptional negotiating skills to ensure that key milestones are reached, building great relationships with our suppliers and taking escalation paths if necessary! In return, we can offer fantastic opportunities for progression and extensive training programs to enable you to really kick start your career with Virgin Media!
So what are we looking for?
• Excellent communication skills and the ability to influence others to get the right result for the customer
• Experience of working in a Business to Business telecoms environment would be advantageous, ideally working on a range of technologies covering voice, data, and IP services.
• The ability to negotiate, and manage and control difficult situations
• Call Centre experience would be desirable
Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology so they can do more, be more and have more fun. Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you.
Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play. You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.
You can find out about all benefits in full here.
Come and be a part of something special. Join us!