Job Details

Senior Field Change Manager

Manchester -Wythenshawe Concord Bus Pk Threapwood R -C0480

Location: Manchester

Quality Assurance

Salary: 50-60k + 5.5k car allowance and excellent benefits and a 15% bonus

50-60k + 5.5k car allowance and excellent benefits and a 15% bonus


Quality Assurance

Closing Date:


Our customers expect to be dazzled - whether it’s TV, mobile, home phone or super-fast broadband services across the UK.

Virgin Media is currently on the lookout for a Senior Field Change Manager within our customer field and support operations team. Reporting into the Head of Field Support you’ll be responsible for the delivery of a program of improvement and change through own delivery /or providing the delivery capability.

For this role you’ll need to have strong portfolio / project experience with an established track record of delivery.

The Senior Field Change Manager will also be line managing a team of approx. 10 Improvement Change Consultants who are responsible for improvements to the current processes / systems to drive better performance and customer efficiencies, ensuring the capability exists to successfully manage project deliverables that meet the quality, time and cost of requirements of the business.

You will be involved with the recruitment, development and performance management of these individuals in collaboration with business stakeholders. Another responsibility will be providing management information, analysis, reporting and governance to key stakeholders.

This role will be based at our Manchester offices in Wythenshawe.     Job Responsibilities:

• Manages all aspects of a portfolio of complex delivery projects for a specific function/division and/or Change led projects using SME knowledge to ensure that any change impacts are addressed• Manages and mitigates risks through identifying interdependencies, providing subject matter expertise to the business on continuous improvement, processes, working practices and standards and delivery methodologies and reviewing applicable resource• Develops improvement initiatives and plan to benefit the division, NPS, cost reduction, and people engagement , monitors the plan against milestones and targets and provides status updates to key stakeholders• Ensures the achievement and maintenance of appropriate recognised quality standards and governance processes are maintained and measured• Works closely with others to ensure strategic and proactive resource allocation across portfolios in line with company roadmap and pipeline requirements• Utilises and interprets key MI data and reports to conduct QA checks across delivery teams, ensuring key delivery standards are met using appropriate business tools• Owns the development of best practice across their professional area.  Manage successional needs of your people and wider field “stars”. Enablers in place within the team to identify and nurture talent

Other Key Requirements include:

• Expert interpersonal, communication and presentation skills. Ability to identify, drive and implement change initiatives• A thorough understanding of Lean operating systems and delivery methodologies• Significant experience of portfolio / project management in a multi-disciplined and commercial environment• Expert knowledge of resource planning and allocation for complex and large projects• Skilled in building cross function relationships and managing virtual teams. Able to work under pressure while maintaining accuracy and attention to detail• Demonstrates strong/clear leadership skills

Salary: 50-60k + 5.5k car allowance and excellent benefits and a 15% bonus

We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.

Consideration will also be given to applications made for part-time or flexible working hours.

Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too. You will get a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts across Virgin Media products and Virgin brands!

Come and be a part of something special. Join us!


Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology so they can do more, be more and have more fun.   Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!