Job Details

Customer Service Representative - Technical Support Specialist


Location: Manchester


Salary: Basic salary of £18,150, plus monthly bonus scheme & amazing benefits

Customer Service Representative - Technical Support Specialist

Location: Manchester
Salary: Basic salary of £18,150, plus monthly bonus scheme & amazing benefits
Hours: Full Time
Shifts: Rotational shift pattern - working five 7.5 hour shifts a week, between 8am and 8pm, 5 days out of 7, Monday to Sunday.
Start Date From 18/02/2019


You’ve probably seen Virgin Media around. Whether it’s TV, mobile or super-fast broadband, we’re 100% focused on making good things happen for customers’ living life to the max in the digital age.

Is it time you took the next step in your customer service career? If so, In this role you’ll love the range and responsibility that comes with putting heart and soul into tech support at Virgin Media.

The Role

As a Technical Support Specialist at our lively Manchester contact centre, you’re the expert on the other end of the line. You’ll help our customers who are experiencing difficulties with their TV, broadband or phone services, diagnosing and fixing these faults using our catalogue of tools and software.

Whatever the issue, you’ll be the friendly voice on the phone helping to sort it out for our customers.
This role is varied and rewarding but definitely no walk in the park. Therefore if you like a challenge that makes you think then this is the role for you.

As part of our team of Technical Support Specialists, you’ll:
* Take calls from our customers, addressing and resolving anything from technical queries and fault reports, to bill payments and credit issues - aiming for smiles all round
* Spot opportunities to promote amazing products and services that customers aren’t taking advantage of - and explain exactly what there is to love
* Keep accurate records of every call and customer contact you have
* Tell us your ideas for how we could be doing an even better job to satisfy customers

Who we’re looking for

We’re looking for someone who’ll provide the amazing service our customers expect and deserve.

To be a success in this role, you’ll…

* Previous experience working with customers over the phone would be an advantage
* Be comfortable working in a fast paced environment where the customer always comes first, and with targets to achieve
* You don’t have to be too technical already, as we will provide you with full training to help you succeed in this role
* Be able to follow system instructions, to help guide you to the technical solution for the customer.
* Know a bit about our products already - and about what our competitors offer too
* Be highly organised and super flexible to thrive in this busy role
* Be great with people, and a fantastic communicator

What’s in it for me?
Join and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work - and we offer impressive benefits too. Get ready for a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts on our fantastic mobile, super-fast broadband and TV.

About us

Whether it’s TV, mobile, home phone or super-fast broadband services, we’re turning people on to new possibilities. Together, we’re creating something special. And we’re loving every second.

We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.

Ready to turn it on?