Job Details

Residential Field Technician - West Kent

West Sussex

Location: Crawley


Salary: Basic salary £22,500, plus £2,500 regional allowance per annum, OTE £28,000 plus amazing benefits

Residential Field Technician - West Kent

Location - Tunbridge Wells

Start Date - January/ February 2019

Basic salary £22,500, plus £2,500 regional allowance per annum, OTE £28,000 plus amazing benefits

Hours of work - 3 week rotational shift pattern, 37.5 hours a week comprising of X3 10hr shifts and X1 7.5hr shift.

In 2017, we announced our long-term vision of achieving gender parity by 2025. Striving hard to accomplish this we have launched our latest campaign - #becausewhynot - with the aim of attracting more females to apply for Residential Field Technicians. #LevellingtheField, It’s super important for us to reflect the communities that we serve - not just for Field Technicians but also for STEM (Science, Technology, Engineering and Mathematics) roles in general and this is just the beginning.

That’s why we’re looking for loads of great men and women who are wanting a new challenge! It’s all about getting the best from a diverse workforce, so were encouraging you to bring your skills to a more tech-based role. So why not? Come join us as a Residential field Technician.

Our customers expect to be dazzled. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun.
It’s doing things differently. It’s changing the game. And to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly, and up for any challenge.

Providing an amazing service to our customers - that’s the deal here. You’ll do this by installing and repairing our products, educating and advising them on how to get the very best performance from those products. Oh, and making sure everything’s working as it should be! Put simply, you’ll go the extra mile to truly reflect the Virgin Media brand in every customer interaction while driving business growth at the same time.

To be a success, you’ll need to have gained experience within the telecoms, IT or electrical industry, within a customer-facing role. Ideally, you’ll have experience of safe working at heights and be comfortable with the use of hand and power tools, competent using test equipment, logical when it comes to diagnostics, and very familiar with the use of technology like smartphones, tablets and PC’s, as well as know how to use common windows-based programs. And, if you have great communications skills, a proactive and flexible approach and a full driving licence, you’re probably just the person we need.

Join, and you’ll be part of the Virgin Media family. You can trust us to do the right thing by you. We’re a great place to work - and we offer impressive benefits too. Get ready for a generous holiday allowance of 25 days per year, rising to 28 days after five years’ service (including your birthday off!), performance related bonus of up to £5k per year, contributory pension scheme, and, of course, discounts on our fantastic mobile, broadband and cable products, as well as entry into our Virgin Tribe community (discounts across all of the Virgin Company products and services).

We run regular group web chats about our Residential Field Technician opportunities where we share more information about the role, Virgin Media as an employer and provide a forum where you can ask us questions - either via private message or public chat. To register for a future event visit

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.
Virgin Media values equality and diversity across all areas of our business. We strive to ensure that our workforce is representative of our customers and broader society, and therefore, we would actively welcome applications from women for this role.

Ready to TURN IT ON?