What does an Apprenticeship involve?

Your apprenticeship is made up of learning and experience. In a nutshell, an apprenticeship is a structured learning programme, where you’ll be applying skills learned into your day-to-day role.

The learning programme is made up of a suite of modules and milestones and you’ll be required to evidence your work against these modules via tasks and assignments. For some apprenticeships, you may also undertake additional technical qualifications, which include studying for, and taking an exam.

Once you have completed your modules and milestones, you’ll then move to your End Point Assessment (EPA) which is typically made up of an interview and a project, this will vary by apprenticeship. For some apprenticeships, you may also undertake additional technical qualifications, which include studying for, and taking an exam.

Once you pass this stage, you will receive your apprenticeship qualification with us.

Let’s break it down into the stages involved:



Designed to set you up for success from the very beginning, the induction is important to make sure you understand your programme and what is expected of you. The induction will include an introduction to your learning plan, which provides vital information you will need to progress throughout your programme.

Read more about your learning plan

On Programme


Your programme will align to a nationally recognised Apprenticeship Standard. To successfully complete this you must demonstrate that you have mastered the knowledge, skills and behaviours expected of you and outlined in the Standard.

You will learn through a blend of online learning resources, webinars, 1-2-1 coaching and face-to-face tutorials. Apprentices spend at 6 hours each week studying towards their qualification.

You will focus on studying the knowledge modules within your programme. You need to apply this knowledge in the workplace, whilst developing and demonstrating the skills and behaviours considered essential in your role.

You’ll have help keeping on track with clear milestones for you to follow (from sitting exams to completing assignments or tasks set by your coach/tutor). The programme is broken own into individual modules, which you work through in a structured way. Each module has a study section, an assessment point and a completion deadline.



This is the point where your coach and line manager review if you are ready to take the End Point Assessment.

End Point Assessment (EPA)


The End Point Assessment (EPA) is conducted by an external organisation and will be graded as either a pass, fail or distinction.

What you’ll be provided with

You’ll receive tons of support during your apprenticeship, we want you to succeed in both your role with Virgin Media and in achieving your apprenticeship qualification!

Initially, you’ll receive a learning plan, this is

  • A programme overview, outlining key stages of your journey
  • Details on your assessment process, how you will be assessed throughout and at the end of your programme
  • Your study timetable
  • Useful information and links specific to your programme

Your Line Manager will provide you with all your day to day support and guidance in the role

You’ll be aligned with an Apprenticeship Development Coach, who helps you keep on track with your academic learning as part of the apprenticeship

The future careers team are here to ensure you’ll get the best overall experience in your apprenticeship programme

And, importantly, the Future Careers Community are here for your ongoing support. This is a community led by graduates, interns and apprentices for graduates, interns and apprentices. They provide access and opportunities to socials, development courses, podcasts, business speakers, projects to name a few.

Any other questions?

Apprenticeship Schemes
Find out what apprenticeships we’re currently recruiting for and learn more about the specifics of each role

What is an Apprenticeship
Learn more about the different types of apprenticeship and how they work

What parents need to know
Perhaps your parents are curious about what an apprenticeship can offer you – we’ve got a section just for them!

Salary & Benefits
Find out a little more about all the great things we offer to reward our apprentices

Application Process
If you’re ready to get started with an application, find out more about what will be involved here

Anything else you might find covered here in our Frequently Asked Questions section

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