Test & Triage Analyst Apprentice

Do you want to play a part in the rollout of our products and services that customers love? Would you like to study, learn and work towards a professional qualification? Join us on our Test & Triage Analyst Apprenticeship and have it all!

Be the brains behind Virgin Media O2 

Test & Triage Analyst Apprentices will work in our Smart Metering team, who are responsible for delivering and maintaining a multi-billion-pound service and onward delivery programme. You will be working on one of the world’s largest Internet of Things initiatives, supporting the UK’s national energy infrastructure into the UK Government. Your role will be to support on projects that are going through the delivery lifecycle, including both customer and internal changes. 


Build skills for the future 

As an apprentice, you’ll test both changes to existing products alongside testing newly introduced capability to ensure they meet compliance on functionality and system integrity. This is a big programme with more than 250 people working on it, and so far, it has saved around 600 million tons of CO2 emissions through its contribution to climate change improvement, so you’ll leave a huge impact on our business and the community. Day-to-day tasks you will own include: 

  • Identifying, documenting and resolving any problems seen while testing in the Quality Assurance & Test environments 
  • Troubleshooting any defects found while identifying and managing the risk they present to our onward delivery and downstream impact to our customers 
  • Interpreting user requirements, technical and functional specifications and then applying this to plan, develop and implement test scenarios 


What we look for 

Curiosity. Passion. Interest. These are key attributes we want to see in our apprentices. You’ll work with data and analytics every single day, so a genuine passion in this, and the creation of reports, is important. As well as creating these reports, you’ll need to read and analyse them to draw conclusions and make recommendations, so strong analytical skills are key to thriving in this role. This role is also hybrid working, primarily from home with regular visits to the office and/or test environment laboratories, particularly in your first few months with us. Candidates must also have at least 5 GCSEs level 4-6 including Maths and English, or a level 2 apprenticeship or equivalent. Other qualities we’d like to see include: 

  • Ability to prioritise workloads  
  • Curiosity to develop, both personally and in your career. A “Growth Mindset” is essential 
  • Happy to work collaboratively with cross-functional teams and individually  

 We’re 100% committed to having a workforce that represents every part of our society, so we’re keen to hear from candidates of all backgrounds and circumstances. 


What’s in it for you 

When you join us, you’ll get a starting salary of £21,500, with the chance to progress this to £24,500 after 12 months and again upon completion from £27,500. Once you do complete the apprenticeship, you’ll also progress into a Test & Triage Analyst role to continue developing your skills and experience in our business.  

 We’re a close team that spends a lot of time together, not just during work, but outside of it too. We’ll invite you along to our social events and even encourage you to initiate and develop ideas throughout the team. Plus, you’ll be able to enjoy our amazing benefits, such as: 

  • 25 days holiday 
  • Your birthday off every year 
  • Employee discounts on mobile, broadband and TV services 

…and loads more! 


What is involved with studying for an apprenticeship? 

Your apprenticeship is made up of learning on the job, but also gaining the academic skills to put into practice in your day-to-day job. As a result, you’ll complete the apprenticeship as part of a structured learning programme alongside working in the role. The learning programme is made up of a suite of modules and milestones and you’ll be required to evidence your work against these modules via tasks and assignments. For some apprenticeships, you may also undertake additional technical qualifications, which include studying for, and taking an exam. Once you have completed your modules and milestones, you’ll then move to your End Point Assessment (EPA) which is typically made up of an interview and a project. Once you pass this stage, you will receive your apprenticeship qualification with us. 


Apprenticeship: Level 3 Information Communication Technician
Duration: 18 months
Start Date: April 2023
Locations: Slough
Requirements: 5 GCSES Level 9-4 including Maths and English, or a Level 2 Apprenticeship or equivalent)
Salary: Starting salary of £21,500, with an increase to £24,500 after 12 months. Final salaries are from £27,500 + amazing benefits 

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