Operations Improvement Apprentice

Are you a keen problem solver with the ability to provide creative solutions? Join us on our Operations Improvement Apprenticeship and you’ll study, learn and work towards a professional qualification.

Be the person driving efficiency  

Our Operational Improvement team are responsible for improving and streamlining processes across our business. As an apprentice, you will be reviewing what people do across the business and identifying how we can improve them, no matter how ‘out there’ the idea may be. 


Build skills for the future 

As an Operations Improvement Apprentice, you’ll work closely with senior members of the team on several projects to identify new ways to improve processes while providing a fresh outlook. You’ll gain exposure to different areas of Virgin Media O2 as well as people at all levels. Responsibilities you could take on include: 

  • Solving problems with a broad impact through advanced analytical capabilities to improve cost efficiency  
  • Anticipating internal challenges relating to process improvement and recommending ways we can avoid them 
  • Analysing data to identify and provide tactical solutions or quick wins for projects within your portfolio 


What we look for 

Someone that’s not afraid to voice their perspective or ask questions when needed. You should have strong attention to detail and a real drive to succeed. Every so often, you may be required to travel outside of the region, so you should be able and willing to do this. Other qualities we’d like to see include: 

  • Basic data analysis skills 
  • Ability to multi-task 
  • Great project management skills 
  • A good understanding of Microsoft Office, particularly Excel 

We’re 100% committed to having a workforce that represents every part of our society, so we’re keen to hear from candidates of all backgrounds and circumstances. 


What’s in it for you 

When you join us, you’ll start on a salary of £23,000 with plenty of opportunities to progress throughout the scheme – we’re not holding you back! You’ll be studying towards a level 3 Business Administration apprenticeship that will stick with you throughout your career. Plus, you can enjoy all of our amazing employee benefits, including: 

  • 25 days holiday 
  • Your birthday off every year 
  • Employee discounts on mobile, broadband and TV services 

…and loads more! 


What is involved with studying for an apprenticeship? 

Your apprenticeship is made up of learning on the job, but also gaining the academic skills to put into practice in your day-to-day job. As a result, you’ll complete the apprenticeship as part of a structured learning programme alongside working in the role. The learning programme is made up of a suite of modules and milestones and you’ll be required to evidence your work against these modules via tasks and assignments. For some apprenticeships, you may also undertake additional technical qualifications, which include studying for, and taking an exam. Once you have completed your modules and milestones, you’ll then move to your End Point Assessment (EPA) which is typically made up of an interview and a project. Once you pass this stage, you will receive your apprenticeship qualification with us.  


Apprenticeship: Level 3 Business Administration
Duration: 18 months
Start Date: July 2023
Requirements: At least level 1 qualification in Maths and English
Salary: Starting salary of £23,000, with an increase to £26,000 after 12 months. Final salaries can be from £30,000 + amazing benefits 

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