Customer Insight and Marketing


Interested in finding out exactly what makes customers tick? Want to continue studying, learning and working towards professional qualifications? Join us on our Customer Insight and Marketing Apprentice Scheme and you can do both.

Get stuck in from the start!
Join one of our Virgin Media Wholesale teams and become skilled in driving improvements for our customers and shaping marketing campaigns. If you’re looking for a job that’s all about getting close to the customer, then this is the opportunity for you.

Over the course of the rotational scheme, you’ll become an expert at analysing and interpreting customer data with a key focus on resolving problems and improving processes.

Build skills for the future
Over the course of the scheme, you’ll develop a range of customer insight skills while also getting involved in some marketing activities. By the end, you’ll know how to:
• Conduct data analysis and qualitative research studies
• Understand customer journeys and pain points
• Improve brand positioning and management
• Create a range of go to market materials

What we look for
Inquisitive, analytical, creative people who are as interested in using data to drive improvements for our customers as we are. It’s a fast-paced environment with lots of projects to juggle so you’ll need to be a quick learner who is able to manage lots of different activities at once. Although not required, some previous office experience would be an advantage.

What’s in it for you
A great salary and some amazing benefits. Plus, the opportunity to add lots more skills to your locker and work towards a Marketing Executive Level 4 Apprenticeship.

Apprenticeship: Marketing Executive Level 4
Duration: 24 months
Start date: May 2021
Location: Reading
Requirements: 5 GCSEs A*-C including Maths and English (level 4-9) or a level 3 apprenticeship (or equivalent).
Salary: £20,000 plus amazing benefits. At the halfway point of the scheme you can expect a salary increase to £23,000, and on successful completion of the scheme our apprentices typically move into roles with salaries in the region of £27,000-£29,000.
Deadline for applications: 8 March 2021


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