People like Paul Cook

Roxanne Chand

January 5, 2018

Paul Cook

We caught up with Paul himself and asked him to lift the lid on Virgin Media life. Here he gives us an insight into how he uses his role within Virgin Media to try and have a positive impact on the lives of others and why Virgin Media is such a great place to be…

So Paul, describe your role to us…

I’m an Access Field Technician. So I go around customer houses and help solve any problems they may be having with their Virgin Media services, whether that’s their TV, Broadband or Telephone. Oh and a bit of dusting every now and again to be honest. Sounds funny, but I’m serious. You move one of those TV stands out the way and there’s so much dust!

How long have you been with Virgin Media?

For just over 10 years now. I started in October 2007 as a contractor when I lived in Croydon then when a permanent position come up I applied for it, so I have been with Virgin Media and a permanent employee since March 2008.

What’s the best thing about working for Virgin Media?

It sounds cheesy but I don’t feel like any day is the same and I’m free to do what I need to do to get the job done. I like that I’m trusted to do my job and I don’t have someone breathing down my neck. I wouldn’t exactly call myself the lone ranger, but having that freedom is definitely the best thing.

Can you describe Virgin Media in three words?

Super, smashing and great!

You’re our inspiration behind the People Like Paul. How did you feel when you found out that we’d created a campaign film based on you?

It brought all the memories of Patrick back – going through those couple of days of trying to help him. I felt so honoured. When it did happen, I didn’t know this at the time but Richard Branson was told about my story and he tweeted it.

How long ago did you meet Patrick?

It was Christmas 2014 was when I first met Patrick.

Do you still speak to him?

I do, the last time I saw him was in March this year. I was working on his street and I saw him helping his neighbours with their recycling bins. He is such a sweet guy and I made sure that I spent some time with him. The last time I saw him he was doing great.

What made you go that extra mile for Patrick?

I think it was his living conditions that really made me want to help him. He’s an elderly chap and he was living in shared accommodation and his whole life was in that one room. I just knew I wanted to help him in some way. My grandad lives alone but he’s lucky enough to have his family to help him out and pop over for a chat. I just thought, if my grandad needed that extra help, I’d like to think that someone would have looked out for him. I think their needs to be more trustworthy and helpful people out there and I like to think I’m one of those people. When I took the TV around for Patrick he thought I was going to ask for money from him, but I’d never of taken a penny.

If you could give one piece of advice to a candidate looking to become a Field Technician, what would it be?

My one piece of advice would be to do everything with a smile on your face. If things are going against you, it’s not forever. Plus being grumpy isn’t going to change the situation or make things easier or better. In fact, I sign off all my emails with ‘Keep Smiling.’

Are you just like Paul?

Visit our careers site today for more information on how you can make a real difference to real people as a Field Technician.

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