Opportunity Planner Erica Tsang enjoying the outdoorsOpportunity Planner Erica Tsang enjoying the outdoors


My switch from teaching into opportunity planning

Erica Tsang

Opportunity Planner

September 28, 2021

“I didn’t come from a technical background, although with the support of Virgin Media – I’m now playing an instrumental role in planning how we keep people connected with our super-fast Fibre broadband”

What did you do prior to joining Virgin Media?

After gaining a degree in Psychology at University, I began my career as a Social Sciences Teacher. After spending a good few years teaching, I was ready for something a bit different. That’s when I came across the job advertised for Virgin Media.

What made you choose Opportunity Planning at Virgin Media?

I’d been looking for opportunities that would enable me to still make a difference to people’s lives, as well as offering me a chance to learn something new. I love to learn and wanted to use the skills I’d honed as a teacher to do something different – I wanted a change.

I remember reading through the ‘must haves’ within the job advert which played to my strengths. It also mentioned a training programme which made me feel confident I’d be able to cultivate my technical knowledge and abilities – so I took a leap of faith and submitted my application.

How did you find the recruitment process?

The recruitment process was straightforward and inclusive, it involved a competency-based interview, an assessment, and a presentation. The interviewers were welcoming which put me at ease straight away. It was clear for me at that point that Virgin Media was a place I felt I wanted to be part of.

Here I am, 5 years later… I’m an established Opportunity Planner working as part of an awesome, hardworking, and diverse team. When I think back to my days as a teacher, I love that I’m able to transfer the skills and qualities I previously developed into a different but rewarding role.

Why do you think the role of Opportunity Planner, is a good match for you?

I’ve always been super attentive and organised; I’m able to build positive relationships quickly, which has been handy because things change at lightning-fast speeds here.

If like me, you’re wanting a change and a new challenge, I’d totally encourage you to give being an Opportunity Planner a shot! Join us on our exciting journey and be a part of something bigger!

Erica Tsang – Opportunity Planner (Virgin Media)




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