That sounds great. So, you all started your Virgin Media career in this department. What does it take to be successful in Telesales?
Katie – Resilience. Outbound Telesales is competitive – you make call after call, so you need to be interested in people and resilient.
Deb – I think having a great attitude sets you apart as one of the best. A great attitude and you’ll reap the rewards!
Jo – You have to be driven and self-motivated as you have to make the same volume of calls each day, saying the same things on each call. There’s a lot of money to be made through commission, but it’s got to be driven by you. Your peers will listen to your calls and give you feedback to help you improve, so it’s great if you are the type of person who can absorb feedback well, as you’ll really thrive.
Sounds like a great role to earn fantastic money!
For those that want to know more about career development, what are the development programmes at Virgin Media?
Deb – Our Evolution Programme is second to none! It’s a programme for aspiring managers that focuses on the skills needed to become an effective leader at Virgin Media. Think customer experience, project management, commercial awareness, influencing skills. Everything that you need to know to help you with future career opportunities whether that’s managing people or projects. It really sets you up for success!
All employees also have access to LinkedIn Learning which has thousands of courses for our people to continually broaden their knowledge and learn new skills. Whether it’s formal programmes like the Evolution Programme, self-lead training on LinkedIn Learning or learning from your peers and managers there are so may opportunities to become better at what you do and have a flourishing career!
Our Belonging strategy leads the way here at Virgin Media. What does belonging mean to you?
Deb – Our Belonging strategy is really important. It’s about accepting and fully appreciating people for who they are. It’s so vital that people can come in to work and be their whole self. It’s really helping us to shift the dial and it’s really clear to see the positive change it makes, as people feel comfortable and happy in their working environment.
Katie – I head up the Gender Equality Network along with my colleague Dave Hodson and we also have other network leads that help support our business make change to ensure that all of our employees feel that they bring their authentic self to work. An example of some of the things that we’re launching and reviewing is our menopause policy and understanding how gender equality can affect employees in their career progression. We’re serious about making change and creating an Inclusive environment for all.
Deb, what do you love about leading Outbound telesales?
Deb – It’s the vibrancy of our brilliant people. I love working with people and being responsible for making people smile. It’s important that I’m honest and authentic with my leadership style and I know this helps the team flourish and be the best that they can.
Jo, you spent a long time in Telesales and have recently moved over to lead our Customer Care department. What have you learnt in Telesales that you have been able to apply to your new role?
Jo – I think Telesales gives you strength, motivation, and the belief to succeed. Telesales is also really good at recognising talent. I’ve always felt that I’ve had the support in whatever I wanted to do. I mastered the job I was in and had the backing of the team around me to step out of an environment I was comfortable in and to move into a new challenge where I didn’t know anyone. But it’s taking what I’ve learnt – all that motivation and drive and stepping into the new world and believing in myself to go and do it. The support is immense.