Titans of Technical & Office Support

If you like technology but think you get by just fine without knowing ‘how it all works’ then you might be interested in one of our Titans of Technical/Office Support Apprenticeship Schemes.  These schemes require a level of technological interest and capability because you’ll be supporting our Field and Office based Tech teams to deliver the ultimate in support for our customers up and down the country.

 

Check out the Virgin Media Apprenticeship Schemes for our great Titans of Support, but if you think you might like something a little different do check out the other schemes we offer.

Data Analyst

CAN WE COUNT ON YOU TO CRUNCH OUR NUMBERS?

Our eagle-eyed Data Analysts are constantly unravelling figures and coming up with ways to improve our business, culture and customers’ lives

Behind all of Virgin Media’s ground-breaking business strategies, there’s an analyst’s report – detailing statistics and predicting future trends that help us stay ahead of the game.

If you have a head for numbers and decoding Big Data, our Data Analyst Apprenticeship Scheme welcomes both women and men to raise the probability of having a successful career with us.

All our Apprenticeship Schemes are offered on permanent contracts. And, around 90% of apprentices stay on with us – while others will have gained transferable skills that are sought after elsewhere.

Let’s talk about what you’ll be doing…

We have an amazing opportunity to join our Data Analyst Apprenticeship Scheme. Virgin Media is a data rich organisation, meaning the freedom to explore and use data to provide insight is practically unlimited!

Whether you’re identifying data trends and patterns or learning how to provide critical insights into all areas of Network and Business Planning, you’ll get heartfelt guidance from your scheme mentor and other workmates.

Working within either our Consumer or Technology & Innovation divisions, you’ll be putting together key reports that help us make best-informed decisions on future business strategies.

And, because data does it for you, we’ll get you to take initiative by offering creative improvements to existing reports while integrating the latest technology and working as part of a supportive team to help us do things better!

How are you going to get there?

Since you’ll be working in areas such as Consumer Data Intelligence and Network Capacity, knowledge of data science methods, processes and systems is a bonus but not essential – if you’re willing to learn!

With our help, you’ll be able to make sense of complex data and explain it in a way that’s easy to understand by people from different backgrounds. You’ll need excellent communication, presentation and relationship building skills – as well as a few relevant qualifications, including an A level, or equivalent, in a STEM* based subject (preferably maths, statistics or economics but it’s not a deal breaker).

So, what can we do for you?

During the scheme, you’ll gain all the experience, understanding and exposure to our award-winning business practices you’ll need to forge a fantastic career at Virgin Media – while earning a decent salary with some amazing benefits along the way!

We are completely committed to nurturing an inclusive culture, which includes a long-term vision of achieving 50/50 gender parity by 2025. It’s super-important for us to reflect equality and diversity in our workforce, especially for STEM* based subjects – and that’s why we’re encouraging women as much as men to come and hone their technical skills with us.

We are looking for talented people who are passionate and determined to rise up through our ranks to a become senior Data Analysts – or as far as your understanding and enthusiasm is willing to take you.

Join Virgin Media… Come and be a part of something special!

(*STEM based subjects are those that fall under Science, Technology, Engineering and Maths disciplines)

Apprenticeship: Level 4 Data Analyst
Duration: 18 months
Location: Reading
Requirements: Maths and English GSCEs (Grade C or above, Grade 4-9) and hold minimum of 48 UCAS points, or equivalent, Educated to UK ‘A’ level or equivalent in STEM based subject
Salary: £17,500 + salary progression based on performance + amazing benefits

We are now open for applications for our September 2019 intake of Data Analysts, why not apply now >>

Got more questions? Check these out…

Data Protection & Risk Management

DO YOU WANT TO MAKE SURE WE PLAY BY THE RULES?

Risk and compliance is a growing area of employment that’s tailormade for anyone interested in law or accounting – who’s also a devil for detail!

As part of our Regulatory Compliance Officer Apprenticeship Scheme, we welcome women and men to get involved in all sorts of compliance issues that help reduce business risks within Virgin Media.

At Virgin Media, all our Apprenticeship Schemes are offered on permanent contracts. And, around 90% of apprentices stay on with us – while others will have gained transferable skills that are sought after elsewhere.

Let’s talk about what you’ll be doing…

Regulatory Compliance Officers basically ensure that businesses stick to government laws and regulations – such as commercial licensing, training, insurance and taxes. Making sure we all play by the rules.

With fantastic help from your scheme mentor and other workmates, you’ll learn how to manage complaints, support internal policies, assess risks, present reports, improve awareness and make sure that our projects are always in line with the law!

We’ll also need you to be able to build trust and professional relationships with key partners, give advice to senior colleagues and travel throughout the UK as and when you’re needed.

How are you going to get there?

You’ll need GCSEs in Maths and English (Grades C+/ 4-9) or equivalent, but we’re more interested in people’s attitude and personality than their qualifications.

There will be times when you’ll need to present your compliance findings to other areas of the business – so you’ll also need excellent written and communication skills, a meticulous eye for detail and the confidence to challenge the status quo and improve our performance.

Flexible travel throughout the UK, as and when needed, may also be necessary.

So, what can we do for you?

During our award-winning schemes, you’ll gain all the experience and exposure to our leading business practices you’ll need to kick start a successful career with us – while being paid a decent salary with amazing benefits!

In 2017, we announced our long-term vision of achieving 50/50 gender parity by 2025. It’s super-important for us to reflect equality and diversity in our workforce, especially for STEM* based subjects – and that’s why we’re encouraging men and women to hone their technical skills with us.

We’re looking for talented women and men who are naturally analytical and tenacious, great communicators and able to work alone or as part of a team.

Join Virgin Media… Come and be a part of something special!

(*STEM based subjects are those that fall under Science, Technology, Engineering and Maths disciplines)

Apprenticeship: Level 4 Regulatory Compliance Officer
Duration:  18 months
Requirements: 5 GCSEs, including Maths (Grade B), English and Science (Grade C or above, Grade 4-9) or equivalent.
Salary: £17,500 + salary progression based on performance + amazing benefits

We will open soon for applications for our September 2019 intake of Data Protection & Risk Management Apprentices, why not register your interest now >>

Got more questions? Check these out…

Technical Support Analyst

CAN YOUR TECHNICAL KNOW-HOW KEEP OUR CUSTOMERS SMILING??

As a Technical Support Analyst, you’ll be helping managing incidents for the ever-expanding Virgin Media Business (VMB) arm of our organisation

Our Technical Support Analyst Apprenticeship Scheme welcomes both women and men to gain an end-to-end understanding of what’s needed to keep our valued business customers happy – while improving their overall experience across different levels of service.

All our Apprenticeship Schemes are offered on permanent contracts. And, around 90% of apprentices stay on with us – while others will have gained transferable skills that are sought after elsewhere.

Let’s talk about what you’ll be doing…

With fantastic help from your scheme mentor and other workmates, you’ll learn how provide IT support for business incidents at the frontline of our VMB operations, making sure our customers are satisfied with our ground-breaking products and services.

You’ll be completing technical diagnostics and troubleshooting so that incidents are resolved as quickly and effectively as possible. As well as identifying the root cause of the problem, you will also need to find solutions in collaboration with our Business, Technology and Innovation functions – all while keeping your cool in a high-pressure environment!

Eventually, you’ll be taking care of the management, escalation and communication of all incidents to current ITIL standards – a set of best practices that focus on aligning IT services with business needs.

How are you going to get there?

As a customer facing role, you’ll need to show a real understanding of how important excellent customer service is, and how to represent us as a trusted advisor and go-to contact for all technical-related customer enquiries.

Having excellent troubleshooting skills and being able to make sense of network fault diagnostics is as essential as knowing your way around internetworking, TCP/IP principles and DNS – while understanding network monitoring tools, incident management systems and both traditional and IP Voice would also be a bonus.

Some previous customer service experience would be another advantage – but we’re more interested in dynamic free-thinkers who can manage relationships and are passionate about putting smiles on customers’ faces.

So, what can we do for you?

During the scheme, you’ll gain all the experience, understanding and exposure to our leading business practices that you’ll need to kick start a successful career – and we’ll pay you a decent salary with amazing benefits while we prepare your future!

In 2017, we announced our long-term vision of achieving 50/50 gender parity by 2025. It’s super-important for us to reflect equality and diversity in our workforce, especially for STEM* based subjects – and that’s why we’re encouraging men and women to hone their technical skills with us.

We are looking for motivated women and men who get their kicks from keeping our customers happy.

Join Virgin Media… Come and be a part of something special!

(*STEM based subjects are those that fall under Science, Technology, Engineering and Maths disciplines)

Apprenticeship: Level 4 Network Engineer
Duration: 24 months
Location: Peterborough
Requirements: Educated to A-level or equivalent in STEM* based subject. GSCEs in Maths and English (Grade C or above, Grade 4-9)
Salary: £17,500 + salary progression based on performance + amazing benefits

We are now open for applications for our September 2019 intake of Technical Support Analysts, why not apply now >>

Got more questions? Check these out…

Project Management

CAN YOU FIND WINNING WAYS OF WORKING?

We’ll help transform you into a pioneering Project Manager – teaching you the inner workings of our business to become our ‘go-to person’ person’ to grow and build our Network, enabling our customers to get the very best from their Virgin Media Services

Project Management roles fall under the Lightning arm of our organisation, regional and national teams who maintain and shape delivery programmes and support the governance decision process.

We’re constantly challenging our competitors and we need to stay ahead of the curve. To do that, we are looking for talented women and men who are super organised, determined and devils for the fine detail!

At Virgin Media, all our Apprenticeship Schemes are offered on permanent contracts. And, around 90% of apprentices stay on with us – while others will have gained transferable skills that are sought after elsewhere.

Let’s talk about what you’ll be doing…

As part of our Project Management Apprentice Scheme, you’ll get the chance to be involved in the governance decision process, the regional and national delivery build plans to ensure delivery to grow the VM network to ensure our customers receive a top-quality service.

With fantastic guidance from your scheme mentor and other workmates, you’ll learn all about our project scheduling and governance to support the delivery of projects. While we’re training you in the art of Project Management, you’ll also be responsible for supporting our Project Management Office, ensuring efficient co-ordination of activities across the Lightning Programme.

Alternatively, you might be taught how to manage delivery of new solutions and trials that that can be used to vastly improve our Customer Experience and NPS in a centrally driven locally delivered framework.

How are you going to get there?

We’ll expect you to have at least five GCSEs (Grades C+/4-9), including Maths and English, and hold a minimum of 48 UCAS points, or equivalent. But we’re just as interested in what makes people want to join one of the UK’s most forward thinking and fun-loving companies.

Lightning provides the growth engine for Virgin Media as we continue to expand the network becoming the UK’s No. 1 digital solutions provider. So, we’re looking for women and men with a can-do attitude, curious nature and the motivation to develop themselves and our business.

So, what can we do for you?

During our award-winning schemes, you’ll gain all the experience and exposure to our leading business practices that you’ll need to kick start an exciting career at Virgin Media – and we’ll pay you a decent salary with amazing benefits too!

In 2017, we announced our long-term vision of achieving 50/50 gender parity by 2025. It’s super-important for us to reflect equality and diversity in our workforce, especially for STEM* based subjects – and that’s why we’re encouraging men and women to hone their technical skills with us.

This is an exciting opportunity to play a key role at the forefront of our Lightning Team.

Join Virgin Media… Come and be a part of something special!

(*STEM based subjects are those that fall under Science, Technology, Engineering and Maths disciplines)

Apprenticeship: Level 4 Project Management
Duration: 18 months
Location: Reading
Contract: Permanent
Requirements: Maths and English GSCEs (Grade C or above, Grade 4-9) and hold minimum of 48 UCAS points, or equivalent, Excellent influencing, communication, organisational and people skills.
Salary: £17,500 + salary progression based on performance + amazing benefits

We are now open for applications for our September 2019 intake of Project Managers, why not apply now >>

Got more questions? Check these out…