Our Schemes

Apprentices

We offer a number of great apprenticeship opportunities at Virgin Media across a wide range of disciplines!

Customer Retentions Apprentice

At Virgin Media, we’re known for our ultrafast broadband speeds. But, our £13 billion telecoms network is only as important as the products and services it connects and the customers that we encourage to use them. Whether it’s TV, mobile, home phone or super-fast broadband services across the UK, at Virgin Media we’re 110% focused on making their lives easier, richer and a little bit more fun.

Let’s talk about what you’ll be doing…

We love our customers and we hate to see them go. So when customers call to break up with us, you’ll see if you can make things right.

It’s all about listening. Working in our state-of-the-art call centre in Stockton-on-Tees you’ll be turning a negative situation into a positive customer experience. You’ll help them decide to stay. You’ll be taking ownership of customer queries and work with your colleagues to ensure you resolve them first time.

We do things a little differently, and to make that happen our people need to be a little bit different too. Forget about pen pushers and clock watchers. Our people are super sharp and switched on. Flexible, friendly and up for any challenge. And you’ll be in good company – our Customer Retention Apprentices are always working not only toward their own but their team targets and competitions too.

How are you going to get there?

You’ll already have a taste for giving great customer service and you’ll understand what’s needed to make them happy – and coming back for more amazing service.

You’ll need some basic computer skills too. But what’s vital is that you have get-up-and-go, a love of team working and a real desire to create fantastic experiences for our customers.

Personality plays an important role in any customer service position, so you should be confident, pro-active and resilient enough to face any enquiry – our Retentions team work hard and have fun while they’re at it!

So, what can we do for you?

Our Customer Retention Advisor roles are a Level 2 Apprenticeship – which means from day one you’ll benefit from a comprehensive & structured development programme, including a thorough induction, ongoing training and one-to-one development. And, when you’ve successfully completed the programme (up to 15 months) you’ll receive a Customer Service Level 2 Apprenticeship. With the formal structure of the apprenticeship we can guarantee you’ll receive the personal support you need to succeed and excel in the role – no matter what your background as you join us.

Beyond your very competitive base salary of £16,500 we recognise this is all about increasing the value for your customers and our business. So we’ll make sure you get a big share of the rewards too!

That means, spot prizes and even holidays in tropical destinations for our top performers and of course a, highly achievable, commission of up to £5,500.

And if that wasn’t enough, check out our amazing benefits.

Still got questions?

Salary: £16,500 plus on target commission of £5,500 and amazing benefits
Location: Stockton-on-Tees & Sheffield
Hours: Full Time. 37.5hrs per working week on a rotating shift pattern (between the hours of 8am and 10pm, 7.5hr shifts and 5 days out of 7).
Start dates: 21 January 2019 & 11 February 2019
Deadline: Monday 10 December 2018 at 12pm midday

If you’re a service superstar who survives on the thrill of providing great client solutions for a free-thinking and fun-loving company, then our Virgin Media Customer Retentions Apprenticeship scheme is a rocket-fuelled launchpad for a high-flying career in customer service. Apply Now

Network Engineer

Network Engineers build and maintain the physical network of cabling and cabinets that carry our services from our technical sites to our customers’ homes.

  • Aprenticeship: Level 4 Network Engineer Standard
  • Qualification: Specific qualification dependent on area of the business
  • Duration: 18 months – 2 years
  • Contract: Permanent
  • Salary: £17,500 + formal salary progression based on performance + amazing benefits!
  • Location: Nationwide
  • Requirements: Educated to UK ‘A’ level or equivalent in STEM (Science, Technology, Engineering & Maths) Subjects. GCSEs in Maths and English at grade C or above (Grade 4-9), or equivalent qualifications.
  • Day to Day: With the help of your scheme mentor and other colleagues, you’ll learn how to provide and ensure cost effective and appropriately scaled network capacity is provided across Virgin Media and all other markets that make up Liberty Global. You’ll be able to ensure that the service offered to customers across the network meets today’s needs, whilst ensuring that existing capacity is optimised and managing the lifecycle of the existing infrastructure.You will be involved in creating inputs for the 12-18 month Network Capacity Plan, including looking at space and power at a site level, as well as working closely with our Design, Build and Deploy teams. You will be checking capacity for business orders and providing costs, and we’ll be wanting you to proactively identify opportunities to optimise performance and capacity across the network.

Click here to view our live roles!

Service & Install Field Technician

Install/Service technicians are the face of Virgin Media, working each day in customers’ homes to install and repair our TV, Broadband and home phone products.

  • Apprenticeship: Level 3 Unified Communications Technician
  • Duration: 13 Months
  • Contract: Permanent
  • Salary: £12,500 + formal salary progression based on performance + amazing benefits!
  • Location: Nationwide
  • Requirements: Math’s and English GCSE’s A*-C (Grade 4-9). Completion of Level 1 or level 2 Functional Skills Exams (Maths, English Reading, English Writing and ICT) is required if not exempt.
  • Day to Day: Working from your own company van you will visit our customers’ homes to provide and maintain their services. Tasks can include running cables, measuring and adjusting signal levels, making and changing connections, configuring equipment and customer education about how the services work.

Check out what our current apprentice Scott and post programme apprentice Tashan are up to now!

Planning

Advanced Apprenticeships in ICT

Virgin Media planners design the network solutions that enable us to grow our industry leading network infrastructure.

  • Duration: 18 OR 24 Months
  • Contract: Permanent
  • Salary: £17,500 + opportunity for pay uplift based on performance + amazing benefits!
  • Location: National
  • Requirements: Minimum of three GCSE’s grades A*-C (grade 4-9)  in Maths, English and a science subject. *A-Levels are desirable for those wishing to apply for a Higher Apprenticeship Programme. Completion of Level 2 Functional Skills Exams (Maths, English Reading, English Writing and ICT) is required if not exempt.
  • Day to Day: Virgin Media has various planning apprentice opportunities. Most are office based roles working with IT software to design and build network solutions for our customers. Some roles do require site visits before and during the planning stage. Please refer to the job role requirements for specific information.

Check out what our current apprentices Lucy and Ryan are up to now!

Legal

This opportunity will allow you to take ownership of a portfolio of legal claims from initial instruction, through to litigation where required.

  • Apprenticeship: Level 6 Chartered Legal Executive Standard
  • Qualification: Diploma in Law and Practice Level 6 (delivered by the University of Staffordshire)
  • Duration: 3 years
  • Location: Bradford
  • Contract: Permanent
  • Salary: £18,700 + formal tiered salary progression (based on qualification progression and performance) + amazing benefits!
  • Requirements: LLB Law Degree (minimum 2:2 degree result) or equivalent ( GCILEx Level 6 or Post Graduate LPC)
  • Day to Day: As a Legal Apprentice, you will encounter exciting opportunities such as; getting the chance to visit damage locations, obtaining witness information, managing litigation and attending court! The targets you will be set are based around; financial recovery, team based and collaborative environments. All of the amazing opportunities we offer, alongside continuous role development from a qualified supervisor (Claims Specialist), will provide you with everything you need to strive.

Service & Install Field Technician - Scotland

Install/Service technicians are the face of Virgin Media, working each day in customers’ homes to install and repair our TV, Broadband and home phone products.

  • Apprenticeship: Scottish Level 6 – Diploma for Information Technology & Telecommunications Professionals at SCQF Level 6
  • Duration: 18 months
  • Contract: Permanent
  • Salary: £12,500 + formal salary progression based on performance + amazing benefits!
  • Location: Scotland – various locations
  • Requirements: Math’s and English GCSE’s A*-C (Grade 4-9). Completion of Level 1 or level 2 Functional Skills Exams (Maths, English Reading, English Writing and ICT) is required if not exempt.
  • Day to Day role summary: Working from your own company van you will visit our customers’ homes to provide and maintain their services. Tasks can include running cables, measuring and adjusting signal levels, making and changing connections, configuring equipment and customer education about how the services work.

Data Analyst

Our Data Analysts drive the data intelligence agenda, by producing reports and analysing crucial data.

  • Qualification: Level 4 Data Analyst
  • Duration: 2 years
  • Location: Birmingham, Hook, Reading, Hammersmith
  • Contract: Permanent
  • Salary: £17,500 starting salary + opportunity for pay uplift based on performance within 12 months + amazing benefits!
  • Requirements:
    • Educated to UK ‘A’ level or equivalent in STEM (Science, Technology, Engineering & Maths) Subjects.
    • GCSEs in Maths and English at grade C or above (Grade 4-9), or equivalent qualifications.
    • Strong influencing, communication and organisational skills
    • Excellent people skills (engaging, listening and understanding people’s needs)
  • Day to Day: As a Data Analyst you will be focussing on producing reports and analysing data. While part of a trusted team your remit will be to provide a critical insight, by identifying trends and patterns in the data. You’ll be taking on initiative, offering improvements to existing reports and integrating the latest data. In addition to providing reporting and insight to areas of the team, you’ll be collaborating with team mates to develop cutting-edge modelling tools.

We’ve got multiple live vacancies!

Click here to view our live roles!

Learning and Development

As a Learning and Development apprentice you’ll be communicating with a variety of different people at different levels of the organisation on a regular basis.

  • Qualification: Level 3 in Learning and Development
  • Duration: 18 – 24 months
  • Location: Hook
  • Contract: Permanent
  • Salary: £17,500 starting salary + opportunity for pay uplift based on performance within 12 months + amazing benefits!
  • Requirements: GCSEs in English and Math’s at C grade or above (Grade 4-9)
  • Day to Day: Joining the L&D Leadership Academy you’ll support our commitment to developing and equipping our people so that they have the skills to drive a high performance culture. You’ll be involved in the co-ordination and core learning and development activities such as; training evaluation & training needs analysis, which will assist in the creation and evaluation of our training programmes. You’ll work with the business to produce reports to assess the impact of the training on areas such as; employee engagement and customer satisfaction.

Civil Engineering

This is an exciting opportunity for you to play a key role at the forefront of Virgin Media’s lightning force.

  • Title: Civil Engineering Apprenticeship – Level 3
  • Role: With the help of your scheme mentor and other colleagues, we will be turning you in to a super spark showing you the ropes on how to become a health & safety advocate, providing expertise in design, technical specifications and best practice for ground works. Whilst you are becoming the ‘go to person’ – you will be taught how to mediate between our Partners, Planning and Activation Field Engineers, on a wide range of matters.
  • Apprenticeship: Civil Engineering Apprenticeship – Level 3
  • Duration: up to 36 months
  • Location: Wythenshawe. Travel required covering the North West (living within a commutable distance)
  • Contract: Permanent
  • Salary: £17,500 + opportunity for pay uplift based on performance + amazing benefits!
  • Requirements:
    • Full driving license required.
    •  To have achieved at least 5 GCSEs at Grades A*-C (Grade 4-9) including Maths (Grade B/6), English and Science or their equivalent
    • You must be organised, pro-active and able to work both alone and as part of a team
  • Day to Day role: With coaching along the way you will develop towards being the main support network for our grounds work staff, supervising & coordinating a range of build works & projects on sites. You will gain knowledge and practical experience of Civils operations plus a sound understanding of associated street works and communications industry legislation such as NRSWA, Communications Act, Health & Safety Regulations and others as appropriate.

Click here to view our live roles!

Health & Safety

With the help of your scheme mentor and other colleagues, we will be turning you in to a Health and Safety WHIZZ!

  • Title: Health & Safety Apprenticeship – Level 3
  • Role: You will be taught how to be a key enabler in delivering Virgin Media’s vision of creating a world class safety culture, enabling our employees, contractors, customers and visitors to go home safe every day.
  • Apprenticeship: Health & Safety Apprenticeship – Level 3
  • Duration:  24 months
  • Location: Hook (living within a commutable distance)
  • Contract: Permanent
  • Salary: £17,500 + opportunity for pay uplift based on performance + amazing benefits!
  • Requirements:
    • You must have achieved at least 5 GCSEs at Grades A*-C (Grade 4-9)  including Maths (Grade B/6), English and Science or their equivalent.
    • Strong influencing skills.
    • Proven communication skills able to present and facilitate effectively
    • Strong organisational skills
    • Excellent people skills (engaging, listening and understanding people’s needs)
  •  Day to Day role: The Apprenticeship programme will work with you to provide coaching & experience so that you develop into the go to person who will help drive the zero harm agenda & culture across the organisation, team & wider contract base. This will mean that you will get experience of working closely with stakeholders and our partners; assisting advising and coaching on health and safety issues and work streams. We will also get you ready to understand in more detail the legal and ethical requirements across this field so you can help ensure these are maintained across the work streams.

Click here to view our live roles!

Project Management

With the help of your scheme mentor and other colleagues, we will be turning you in to a Project Management Pioneer! You will be shown the ropes and become the ‘person in the know’.

  • Title: Project Management
  • Apprenticeship: Project Management Level 4
  • Duration: 18 months
  • Location: Hook (living within a commutable distance)
  • Contract: Permanent
  • Salary: £17,500 starting salary + opportunity for pay uplift based on performance within 12 months + amazing benefits!
  • Requirements:
    • Achieved a grade C or above (Grade 4+) in at least 5 GCSEs including English and Mathematics, and hold a minimum of 48 UCAS points, or equivalent.
    • Strong influencing, communication and organisational skills
    • Excellent people skills (engaging, listening and understanding people’s needs)

Project Management Apprentice – VHub Controller

Day to day duties:

  • As well as being a trusted, subject matter expert – you will be supporting the Engineering Adoption project manager and engineering teams to deliver the new build techniques and solutions into the BAU processes within Lightning in a seamless way.
  • This is an exciting opportunity for you to play a key role at the forefront of Virgin Media’s lightning force. With support, you will be the person to ensure that reoccurring build challenges are taken back to Network Engineering to derive and type approve solutions that can then be adopted to reduce costs to Lightning.

 Project Management Apprentice – Interlock Controller

  • As well as being a trusted, subject matter expert – you will be taught how to project manage any site and delivery issues to avoid stranded plant due to stock availability, M&E late delivery or Edge late delivery.
  • This is an exciting opportunity for you to play a key role at the forefront of Virgin Media’s lightning force. With support, you will be the central delivery manager of when tactical solutions are to be used to avoid stranded plant and to ensure that they are subsequently replaced with strategic solutions.

IT Technical Sales Engineer

You’ll be working towards being responsible for the pro-active, early engagement and dedicated technical support of complex Sales opportunities

  • Title: Sales Engineer Apprentice
  • Role Summary: As a Sales Engineer Apprentice you will gain
    knowledge on how to interact with both the Sales community and other key departments, eventually helping to lead on certain aspects of the process.
  • Apprenticeship: Level 3 Sales Engineer Apprentice
  • Duration: 15 months
  • Location: Hook & Manchester
  • Contract: Permanent
  • Salary: £17,500 starting salary + opportunity for pay uplift based on performance within 12 months + amazing benefits!
  • Requirements:
    • Drive and ambition are important – you’ll need to work hard and see the course through.
    • An interest in digital technology and passion for technical       applications is key along with a creative and curious approach.
    • You will need to have the ability to work on your own initiative and also work as team member.
    • Not forgetting that attention to detail is vital
    • We’ll expect you to have at least 5 GSCE’s A-C, including Maths and English or functional skills level 2
  • Day to Day: As a Sales Engineer Apprentice you will gain knowledge on how to act as an interface between the Sales community and the rest of the Virgin Media Business organisation. The Sales Engineer Apprentice will be assigned to opportunities on a per opportunity basis. Other responsibilities include supporting business-wide change initiatives or improvements as required.

Data Protection and Privacy

This is an exciting opportunity for you to play a key role at the forefront of Virgin Media’s data protection team.

  • Title: Data Protection and Privacy Apprentice
  • Role Summary: With the help of your scheme mentor and other colleagues, we will be turning you in to a super spark in data protection, showing you the ropes on how to identify, escalate and take steps towards resolving privacy related risks and complaints
  • Apprenticeship: Data Protection & Privacy Apprenticeship – Level 4
  • Location: Hook
  • Contract: Permanent
  • Salary: £17,500 starting salary + opportunity for pay uplift based on performance within 12 months + amazing benefits!
  • Requirements:
    • A minimum of 5 GCSE grades A*-C (Grade 4-9) including Maths & English
    • You must be organised, pro-active and able to work both alone and as part of a team
    • You should be able to demonstrate good verbal and written communication skills
  • Day to Day role: To assist and support with privacy compliance within Virgin Media. With coaching along the way, you will develop towards identifying potential Privacy risks, assist with incident management and build trust and good professional relationships with key stakeholders. You will gain knowledge and practical experience of data protection plus a sound understanding of associated legislation such as GDPR.