Articles

Starting a brand new career as a Field Technician

Posted on by Amy Southwells
Hi Amy, Let’s talk about the role of Field Technician and what it’s all about? Most of all, it’s a customer facing role – we’re often the first face the customer sees behind the Virgin Media brand. Day-to-day, we move from property to property performing a mixture of service and installation – service is fixing problems or faults, installation is the set-up of new customers. So what attracted you to the role? I saw a …

Moving from the RAF to Field Technician

Posted on by Donna Gregson
Hi Donna, Great to meet you! Tell us, what’s being a Field Technician all about? We go to people’s homes and install TV, broadband and phone services, or we’re looking for faults and solving technical problems for our customers. Had you done anything like that before? I was in the RAF for 23 years, so I already had a background in comms and IT. I saw an advert for this role on a military jobs …

Changing my career from Leisure to Telecoms!

Posted on by Phillipa Howells
What’s being a Field Technician all about? In a nutshell, we go to people’s homes and fix faults or install Virgin Media products. We build a rapport with the customer and do our best to make us a brand they can recommend. Had you done anything like this before? My previous jobs were nothing like this, I used to work in the leisure industry. I wasn’t happy where I was, I didn’t feel like it …