We caught up with Amanda Clare, a New Build Officer in Lightning, who shared with us her experience as a Virgin Media Field Technician.
How long have you worked for Virgin Media?
I joined Virgin Media 18 years ago at the tender age of 18.
What made you join the business?
I joined the business as an interim role as I wanted to train as a nurse. I never thought I’d still be here now, utterly virginised!
Can you tell me a little more about your role?
I have moved around the business in a variety of roles, but always in relation to Field Operations. From FSOC, TOC and even becoming an Install and Service Technician. I progressed to become a Field Coach before joining the New Build team as a New Build Officer. The transferable skills and technical knowledge I had gained whilst working in the field gave me the confidence to be comfortable dealing at all levels of the business. My role is to create opportunities to extend our cable network into new build developments and maintain the relationship with the developer, throughout the construction process. I became the key project lead for all the approved schemes, which involves liaising with numerous internal departments including planning, networks, finance and installs to name a few.
What’s made you stay with the business?
Looking back, I have been lucky enough to have such a varied and steadily progressive career with Virgin Media; I have grown up with the company. From starting with Cable and Wireless in a small office dispatching technicians daily jobs on a corded desk phone (no headset or KPI boards in sight) to now being a pivotal part of the huge Lightning Expansion Project.
What’s the training like in Virgin Media?
Having received training and previously being a trainer, I can vouch that there are ample opportunities to learn if you want to delve outside the walls of your everyday job or become an expert in your role. Whether that is in the classroom, coaching or online, there is something to suit all. The experience accumulated over the years from the long-standing members of staff is also shared openly.
Are there many progression opportunities?
If you show commitment, determination and enthusiasm it will be recognised and nurtured.
How do you balance your work life/home life?
My role is structured but can be demanding at times due to the nature of our business. As we all know the Internet never sleeps and customers see it as an important utility. On the flip side the flexibility of managing my diary gives me the opportunity to utilise my time effectively.
What one piece of advice would you give to someone interested in working in your area of the business?
New Build Homes are going to continue to be built at pace to keep up with housing demands. The opportunity to penetrate into these developments with our network and award-winning brand is an exciting and rewarding place to be. It is a fast paced environment in which you need to be on your toes as no two days brings the same challenges.
Describe Virgin Media in three words?
What’s the Virgin Media culture like in your opinion?
I believe at Virgin Media there has been a shift in gender perception and for me it has provided me the opportunity to develop and progress. A telecoms technician previously was never considered as a role for a female and I’m not going to deny it was tough sometimes. Whether that was physically or when the elements were against us, or even learning how to use power tools! But the reaction I received when a customer first opened their front door to then seeing the surprised smile on their face was worth it. I still have my steel toecaps and hi-visibility vest and I wear them with pride whilst visiting a construction site.
What’s the best thing about working for Virgin Media?
- And Benefits