UX/UI Designer - 12 month FTC


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

Digital Services, Customer Experience


Hammersmith - Griffin House Hammersmith Road

Job ID 00028488

About the role

The Digital Team brims with passionate creatives with a flair for innovative disruption. We’ve created inclusive, diverse environments perfect for ambitious minds to drive our digital transformation forward. As we move towards an agile approach, we’re looking for an ambitious person who shares our fixation on world-class customer experiences and who isn’t afraid to turn the familiar on its head.

So, what’s it like working for one of the most vibrant brands in the UK? Why not join us as UX/UI Designer on a 12 month FTC and find out for yourself?

Location: We're flexible on location as we have a hybrid way of working allowing you to work remotely with the occasionally trip to our London offices.

Salary: Up to 55k + excellent benefits

About the role:
You’ll be joining as UX/UI Designer and be a part of a group of seasoned creatives and specialists. The role is more UI focused with around a 70/30 split. You will be crafting best in class digital experiences that engage our customers and compel them to transact with us and have a seamless experience through a high priority digital transformation programme.

We are seeking a logical thinker and creative problem solver to join the ever-growing team in London. You get under the skin of real user needs and balance them with business requirements to create well rounded solutions and you love taking ideas from whiteboard sketches all the way through to beautifully crafted and polished UI.

You will be working on projects from initial research and conception all the way through to final designs and dev implementation while maintaining our pattern library and ensuring we remain easy to use and accessible. You'll be working with insights to make sure all the experiences we design are fully user-tested and validated before and after launch, ensuring we stay user-centric at all times.

People development is core to our Virgin Media values and you’ll be surrounded and supported by a leading team of digital and technological experts that deliver and evolve at a fast pace, and will help and push you to develop at an equally rapid rate.

About you…
•    You are obsessed about providing customers with a world-class digital experience
•    You are efficient, motivated, principled yet pragmatic
•    You are unflappable and have an inspirational can-do attitude
•    You are resilient, methodical thinking and a strategist in nature
•    You are a visionary with a desire to dive deep into understanding user needs and balance them with where we can deliver real business value
•    You are user-centric and insight driven
•    You are not afraid to challenge the status quo in a constructive way when necessary, focusing on solutions rather than problems
•    You are able to problem solve with rapid prototyping based on workflow
•    You enjoy working collaboratively and influentially with stakeholders
•    You have fluent knowledge of user centred design methodologies and approaches
•    You have the energy and passion to thrive in a fast-paced environment and delivery squad, finding simple, yet elegant solutions for all aspects of customer experience
•    You have an interest in emerging technology, and evolving customer needs
•    You are design-system driven, maintaining and improving pattern libraries, design principles and specifications
•    You are a self-starter, happy to work autonomously through the design process from research and inception through to high-fidelity design and implementation

Your experience and supporting qualifications:
•    Degree in a design related discipline
•    Experience in a transformational digital environment, telco experience is a bonus but not essential
•    Experience as a multi-disciplined Designer and have an obsessive attention to detail
•    Understanding and experience of agile methodologies
•    Personable, clear communication and presentation skills
•    Solid and fluent proficiency in design tools such as Sketch, Zeplin, InVision and Adobe CC
•    Experience reading/ pulling data from Adobe Analytics/ UserZoom/ Session Camp is a bonus but not essential
•    Experience in storytelling a vision through illustration of life-cycle states
•    Experience in conducting user testing, remote and face-to-face
•    Good understanding of analytics, using data to inform decisions
•    Good understanding of A/B and multi-variant testing

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