Senior Insight Analyst

Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

Data Insight & Analytics


Hammersmith -Griffin House Hammersmith Road

Job ID 00018760

About the role

Senior Insight Analyst

Hammersmith, London (though home working for the time being in line with government guidelines)

We are looking for talented analysts who are looking to take their career to the next level in a collaborative, driven and fun working environment. If you have a passion for deriving insight from data, then this is the role for you!

The team helps to drive the work of the wider digital function by providing insights into the needs, values, attitudes, perceptions and behaviours of our customers through data analysis and statistical modelling. You will help bring to life the experience and service quality we deliver to our customers.

Principle responsibilities 

  • You’ll be getting involved in lots of projects, primarily focussing on how we can improve our customers’ online experience 

  • Deliver outputs that allow colleagues across the digital team team to develop solutions to address excess customer effort

  • Apply comprehensive knowledge and understanding of concepts, techniques and procedures of a variety of analytics techniques to produce insightSupport the use of models and other information in a variety of frameworks to drive the insight to ensure these areas are optimised for the business

  • You’ll help in driving improvements in the analytical best practice

  • Taking the lead on projects, co-ordinating and combining insight from multiple functions to provide clear analytical solutions

  • Working with the wider team, you’ll help translate technical, data-centric information in to user-friendly, easy to digest information

Skills and competencies required

  • Advanced analytical skills

  • Use of SQL, SAS, R, Python and/or other software and tools in performing analysis

  • Excellent understanding of the application of analytical techniques such as linear and logistic regression, among others

  • Numerate, data-focussed degree

  • Excellent technical and innovation skills with good business/marketing understanding to exploit them

  • You’ll be a strong communicator, with a great ability to develop strong relationships with colleagues and other departments

  • Intimately familiar with a broad range of analytical approaches, and research techniques and tools to generate data-derived insight

Required critical behaviours

  • Able to manage situations of complexity with positive outcomes

  • Builds and develops the business and functional skills of more junior team members

  • Familiarity with emerging technologies  and its impact on analytics and user behaviour

  • Ability to clearly communicate actionable insights and complex findings

  • Proven experience of working across multiple disciplines with competing priorities

We’re a great place to work – and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension and, of course, discounts across Virgin Media products ad Virgin brands!

We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options.

We embody the principles of what it is like to be part of the Virgin family. We are a collaborative bunch, and like to be a place where ideas and new ways of working can be forged. 

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!

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