Senior Insight analyst - Prospect Management


Time Type

Full time




Amazing Benefits

Close Date


Area of Business

Data Insight & Analytics


Birmingham - Eagle Court Coventry Road

Job ID 00023962

About the role

As the Senior Insight Analyst you’ll support the data, reporting and analysis of sales journey performance, prospect touchpoints, channel effectiveness - contributing to revenue generation and cost savings. You will ensure Consumer Sales has an in-depth understanding of Virgin Media’s prospect behaviour and resultant next best actions.

Here at Virgin Media O2 we are supercharging the UK and you'll take ownership of driving our growth through data, analytics, insight & action. The ‘Senior Insight Analyst’ works across all of our Sales channels (Online, Contact Centre, Retail, Field Sales, Third Party) to enable, through data, the best buying experience for our Prospects and to drive continued growth for VM02. You’ll have the opportunity to with new & emerging technology helping to drive both digital transformation as well as the success of our more traditional customer touchpoints.

So that's what you'll get up to, but what about us?

Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – broadband, TV, mobile and landline – equipping our customers out with the very latest tech.

But it's not just what we do, but why we do it that really matters.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

Tell me more, tell me more…

You'll take a lead on spot amazing opportunities by using SQL to create reporting, complete analysis, produce insight using data visualisation tools, especially Qlik Sense to deliver the insight to a non-technical audience (key stakeholders). Aswell as the delivery of BAU and ADHOC reporting to monitor prospect performance along with the development of reports and dashboards to enable self-serve analytics

The must haves:

  • Demonstratable experience in a hands-on analytical role within a large organisation
  • Proven technical background in data analytics
  • Significant experience with programming languages, particularly SQL
  • Proficient in the use of data visualisation tools, especially Qlik Sense
  • Experience working on Aginity work bench to query data stored in Netezza

Other stuff we're looking for:

  • Great attention to detail
  • Curious with an investigative approach
  • Proactive and resilient

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

{*We're also open to chatting about part time or adjusted working (so don't be worried to ask the question)

If you go on to be successful in your application, some of the many benefits include:

  • 25 days' annual leave, plus UK bank holidays.
  • A defined contribution pension scheme, run by Fidelity, matched up to 10%.
  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
  • Your birthday off every year, to treat yourself.
  • The option to buy and sell up to 5 days leave, to suit your personal needs.

Next Steps

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include 2 stage interview process

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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