Reliability Engineer


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

IT, Operations, Transformation


Reading - Green Park, Brook Drive

Job ID 00023948

About the role

As a Reliability Engineer you will own and support our production environment by data-driven pro-active monitoring, incident management and issue investigation and resolution.

You’ll be driving the change and release management processes ensuring continuous high availability, whilst maintaining CI/CD pipelines to assist deployments at scale. As a valued member of the team, you’ll be responsible for the successful on-boarding of new delivery increases, as well as applications/systems/services. To do this, you’ll impact assess and plan IT application changes, implement, test and monitor required those required changes in line with the agreed change plans

So that's what you'll get up to, but what about us?

Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – broadband, TV, mobile and landline – equipping our customers out with the very latest tech.

But it's not just what we do, but why we do it that really matters.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

Tell me more, tell me more…

As a Reliability Engineer it's your job to own and grow the offering, looking through the lens of continual improvement you’ll identify areas where automation, tooling or process changes will add value across the Digital Experience team. Partnering with suppliers and partners, you’ll be the go-to person, sharing your knowledge and expertise

The must haves:

  • Proven experience maintaining multiple CI/CD pipelines
  • Demonstrable experience in a ‘web’ environment with Angular, Java, HTML, CSS, CMS’s
  • Evidence based experience working with Enterprise and open source monitoring tools such as Splunk/ELK, Truesight, Dynatrace
  • Proven knowledge and understanding of network stacks, protocols and technologies
  • Evidence of securing apps/platforms/tooling

Other stuff we're looking for:

  • Demonstrable experience in a ‘web’ environment with Angular, Java, HTML, CSS, CMS’s
  • Exposure to and understanding of ITIL service management processes
  • Demonstrable knowledge of scripting in JS, Python, Ruby, Perl
  • Evidence based experience working with Jira, OpsGenie, PagerDuty, Jira Service Desk or similar tools
  • Demonstrable experience in prioritising multiple streams of work with changing priorities

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

If you go on to be successful in your application, some of the many benefits include:

  • 25 days' annual leave, plus UK bank holidays.
  • A defined contribution pension scheme, run by Fidelity, matched up to 10%.
  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
  • Your birthday off every year, to treat yourself.
  • The option to buy and sell up to 5 days leave, to suit your personal needs.

Next Steps

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a 2 stage interview process.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

Job Location

Explore more

Connect to better