Performance Manager


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business



Hammersmith - Griffin House Hammersmith Road

Job ID 00030505

About the role

About the role 

As a Performance Manager, you'll provide performance insights that drive commercial performance through a changing market. You'll lead & co-ordinate the planning/reporting requirements for Churn supporting our commercial and sales channels in achieving and exceeding all areas of their budget!

So that's what you'll get up to, but what about us? 

Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – Broadband, TV, mobile and landline – equipping our customers out with the very latest tech. 

But it's not just what we do, but why we do it that really matters. 

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's absolutely critical that every single person can bring, and be, their whole selves at work and we're working hard every day to achieve this. 

Tell me more, tell me more...

In this role you'll understand and predict drivers of churn trading against customer volume and financial targets - enabling our sales, operations and commercial teams to optimise investment decisions! You’ll be the owner of churn trading, presenting the story to the Executive Directors each week in our base trading review and highlighting risks or opportunities. This role will assess market conditions, taking the insight and showcasing how this impacts current forecast assumptions.

The must haves:
•    Advanced trading analysis skills, including the ability to identify issues and opportunities, and build the analysis and insight to generate recommendations despite imperfect information in a fast-paced trading environment
•    A deep understanding of financial planning and analysis, operational planning and trading key performance indicator linkages
•    Experience engaging with and influencing senior partners in the business, providing high profile outputs used by the trading board and EC members on a regular basis

Other stuff we're looking for:
•    Experience handling cross function accounting and analytical team with expertise
•    The ability to work through a very complex web of IT and Insight Hub source data to access the numbers required to deliver principle responsibilities

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters. 

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance. 

Next steps:

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include {*outline what the process is likely to include*}.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family. 

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