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Partner Success Executive


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

B2B, Sales


Reading - Green Park, Brook Drive

Job ID 00028116

About the role

Role Title: Partner Success Executive

Reports to: Partner Success Team Manager

Directorate / Division: Wholesale Fixed

Department: Operations

VM Level & O2 Grade: L4/ MPG4

Location: Various

Join Virgin Media O2 as Partner Success Executive (PSE), you will have clear accountability for ensuring our partners’ long-term success through their business with us. Leading proactive discussions based on data led insight to support revenue retention activities with ownership of existing account base services. The PSE role will support relevant conversations on base and new opportunities as well as troubleshooting and creating a communication strategy to gather insight, improve customer relationships and demonstrate the value of existing services.

This role is responsible for the growth of partners to drive engagement and uncover new transformational opportunities. And as PSE you will use customer insight, propensity models to establish opportunities for revenue retention and growth. It is a great mix of partnerships and sales all in one role.

Essential skills, knowledge, or experience (Inc. professional or technical qualifications)

  • Previous partner/ vendor experience ideally in Wholesale with strong stakeholder / relationship management skills with focus on strong business development.
  • Demonstrable Sales and Commercial awareness interpreting Performance KPIs and Root cause analysis to support improvement initiatives.
  • Proven and outstanding Account or Service Management experience with previous project experience.
  • Experience of Data Analysis – understanding and interpretation of data from a wide range of sources.
  • Exceptional communication with stakeholders, leading and managing highly engaged customer focussed team through strong influencing and negotiating skills.

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters. All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

Want to learn more about our benefits? You can check them out here.

Next steps

If Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a 1 stage interview process. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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