Outbound Sales Advisor


Time Type

Full time


£20,000 - £36,200


Uncapped commission (up to £36,200 OTE)

Close Date


Area of Business

Customer Contact Centres, Sales


Manchester - Baguley City House Timpson Rd & LRS

Job ID 00021349

About the role

Start date - 23rd June 2021

You’ll be the person who makes calls to potential customers, matching our amazing products and services to their needs, building rapport and closing the deal. You’ll listen carefully to what the customer wants, and you’ll make a sales pitch they can’t refuse. We’ve definitely got the goods, but we also need people like you to show customers that we’re worth investing in.

Virgin Media has a long and proud history of serving the community with products and services which enable people to stay connected. We offer the full kit and caboodle – Broadband, TV services and mobile – to ensure our customers have access to the very latest tech.

The Outbound Sales Advisor role is open to everyone – simple. As an employer, we’re committed to making sure that everybody feels free and empowered to bring – and be – their whole self at work. We’re proud to have a wonderfully diverse customer base, and it’s important to us that our teams reflect the communities we serve. Our mission is to create belonging across our people, our products, our customers & in society as a whole.

Tell me more, tell me more…

Success in outbound sales requires two things: brilliant products, and a dazzling pitch to match.

With your previous sales or contact-centre experience you’ll be comfortable with targets as they’ll be a part of your everyday. It also won’t be a surprise that in this role you’ll need to handle and overcome objections from potential customers.

Of course, earning potential is important: 80-90% of our sales advisors earn £36,200 on average (including a basic salary) and our top performers can earn in excess of £45,000. During your first three months when you’re learning our products and systems, you’ll get paid a minimum of £36,200 on target earnings (OTE)

You can find out more about life in Telesales here.


Have more time for the things you love! Thanks to our Monday to Friday shift pattern, you’ll never need to work on the weekend, and you’ll finish early every Friday. This is a full-time role, so you’ll work 37.5 hour a week between the hours of 10:45am-7:30pm Monday – Thursday and 9:45am-3:15pm Friday


We’re proud to say we’re a great place to work, and as part of the Virgin Media Family, you’ll get quality training from day one led by our amazing learning and development team. We’ll ensure you have all the tools you need before making your first call, thanks to our bespoke classroom training.

The must haves:

  • Experience in sales or in a target driven contact centre environment

Other stuff we’re looking for:

  • Resilience when it comes to rejection
  • Comfortable cold calling potential customers
  • Energy and enthusiasm for working in a target-driven environment

What’s in it for you?

We love to reward our people for doing a great job. You’ll find the full list of benefits on our careers site, including:

  • Potential earnings of £36,200 which is made up of £20,000 basic salary plus on target earnings.
  • 25 days annual leave, plus bank holidays and your birthday off every year!
  • Discounted Virgin Media products for you, your family, and friends
  • Great Pension Plan – we match every pound you put in, up to 10%
  • 5 volunteering to give back and build connections with your community
  • Company Funded Medical Plan – we pay for your own cover

Next steps:

Once you’ve applied, we’ll be inviting you to record a video interview, which is an automated part of our process. This can be done at a time convenient to you within 7 days, and within the comfort of your own home. You can complete this on your mobile phone or laptop.

If you’re successful, we’ll be in touch to advise you of the next steps which may involve a live virtual interview with one of our managers to get to know you better. To find out more about any of these steps click here - https://careers.virginmedia.com/about-us/how-we-hire/

You can also ask our friendly recruitment team any questions you may have about the role or the recruitment process via our live webchat service, between 9:30-5 Monday to Friday. To speak to the team, follow this link: https://meetandengage.com/virginmediajobs.

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