Network Support Analyst


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business



Peterborough - Beechcroft Orton Southgate

Job ID 00024320

About the role

As a Network Support Analyst, it is your job to deliver technical support and incident management for Virgin Media Business customers. You'll do this by completing technical faults and troubleshooting whilst taking control of the incident throughout.

So that's what you'll get up to, but what about us?

Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – broadband, TV, mobile and landline – equipping our customers out with the very latest tech.

But it's not just what we do, but why we do it that really matters.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our forward-thinking people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

Tell me more, tell me more…

Being a valued member of our busy and thriving support team, you'll ensure the end to end service requirements are met with the view to increase customer satisfaction and improve the overall customer experience by offering a differentiated level of service.

The must haves:

  • An expert level of knowledge with general internetworking, TCP/IP (Internet Protocol Suite) principles & DNS (Domain Name System)
  • Demonstrable experience of working in a customer technical helpdesk or network support environment
  • We would love you to evidence your experience of diagnosing and troubleshooting faults
  • A passion for innovation, in which you can use to monitor strong KPIs and skill sets
  • The ability to work efficiently in a high demand, virtual team, and fast-paced environment, whilst prioritising tasks
  • Excellent written and verbal communication skills

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

If you go on to be successful in your application, some of the many benefits include:

  • 25 days' annual leave, plus UK bank holidays.
  • A defined contribution pension scheme, run by Fidelity, matched up to 10%.
  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
  • Your birthday off every year, to treat yourself.
  • The option to buy and sell up to 5 days leave, to suit your personal needs.

Next Steps

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a phonecall from the recruiter to assess your skills and then an interview with the Hiring Manager.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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