Major Incident Manager


Time Type

Full time


Shift Allowance, Pension etc.

Close Date


Area of Business



Reading - Green Park, Brook Drive

Job ID 00030030

About the role

This is an outstanding opportunity for a driven Major Incident Manager to be part of an existing Major Incident Management team within the Core Operations function. You'll join a dedicated team of 18 who each bring a variety of skills and expertise, and create a truly collaborative culture!

This is a shift based position working on a 24/7 365 day rota and will be responsible for the management, escalation and communication of all High Priority Incidents to ITIL standards across the VMO2 footprint. This will be on an 8-week shift rotation including AMs, PMs, Nights and Weekends.

Who we are

Incident Management plays a critical role within the VMO2 Service Operations function supporting Millions of homes, Mobile customers, and servicing thousands of businesses 24x7, 365 days of the year.

VMO2's success is built on core strengths including time honoured company values, competitiveness within Broadband & Telco markets, but most of all its investments in its employees.

At Virgin Media O2 we're going All In, to remove bias and barriers for our people and our candidates. We're working hard to achieve bold ambitions, to help us better represent the diverse communities we serve across the UK. As an equal opportunities employer, we support and encourage you, to be your authentic self throughout your application journey.

The must haves

In order to be considered, you must have the following experience;

  • Demonstrable experience in a similar position within Incident Management
  • ITIL Foundation certified, ideally to ITIL v3.0
  • Naturally customer-focussed and able to work in a fast-paced environment with a flexible approach to problems

The other stuff we're looking for

We'd also love you to bring;

  • Deep understanding of IT Infrastructure
  • Comfortable working with senior stakeholders up to Exec level
  • Strong written and verbal communication and presentational skills

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

Next steps

If we feel like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include completion of a Saville Wave assessment and a competency based interview.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media O2 family.

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