Head of Wholesale B2B2C Solution DesignReading
Time TypeFull time
Area of BusinessB2B, Solution Architecture
LocationReading - Green Park, Brook Drive
Job ID 00031351
About the role
Virgin Media O2 is searching for the Head of Wholesale on our B2B2C team to setup and own the Solution and Service team. Delivering a new Wholesale capability, driving an end-to-end wholesale customer experience, delivering increased customer value at all customer touch points, resulting in revenue growth and increased customer happiness.
Leading a team of technical professionals accountable for Solution and Service Design Governance pre- contract to ensure what is sold to our customers Wholesale B2B2C can deliver to time and budget and can be led in-life. Building and developing strategic relationships across internal and external stakeholders to influence strategy and transformation way we continue to develop the solutions we offer to our customers to maintain our USP’s.
The must haves
In order to be considered, you must have the following experience;
- Proven experience in building and developing a team that deliver brilliant technical solutions for B2B customers across whole VMO2 product portfolio, along with proven operational delivery.
- Ability to build positive relationships and influence at a senior level across internal collaborators, external customers and partners.
- Excellent analytical skills to understand and interpret customer, financial and operational insights to transform solutions.
- Strong commercial experience with the ability to identify cost savings and efficiencies to help overall Business metrics.
What's in it for you?
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.
If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know and we'll be sure to discuss it with you.
Once you've submitted an application the next steps of the process, if successful, are likely to include an initial chat with a dedicated recruiter, followed by 2 stage interview with the hiring manager.