Field Technician

Dagenham

Time Type

Full time

Salary

£24,080

Benefits

£8,000 OTE, plus £2.5k London weighting allowance , company vehicle. (Salary negotiable dependent on experience)

Close Date

15/03/2021

Area of Business

Field Operations

Location

Dagenham K&N - Red Shed Barlow Way -PS026

Job ID 00018523

About the role

You’ll be the person that installs our amazing products and services into people’s homes, small businesses, and home offices.  Installing Broadband, TV and phone, you’ll make sure the customer can get the very best out of our products and services. Don’t worry, you don’t need any previous technical experience to apply, as we’ll give you all the training you need to succeed.

Virgin Media have a long and proud history of serving the community with products and services which enable people to stay connected. We offer the full kit and caboodle – Broadband, TV services and mobile – to ensure our customers have access to the very latest tech.

The Field Technician role is open to everyone – simple. We know that women are currently under-represented in our team of Field Technicians, and we want to change that. As an employer, we’re committed to making sure that everybody feels free and empowered to bring – and be – their whole self at work. We’re proud to have a wonderfully diverse customer base, and it’s important to us that our teams reflect the communities we serve. Our mission is to create belonging across our people, our products, our customers & in society as a whole.

Tell me more, tell me more…

As a Field Technician, you’ll always be looking for opportunities to improve the customer’s package, making sure they know all about our latest technology and deals. You’ll also be able to grow the business through customer advocacy by promoting our customer, friends & family referral scheme.

Shifts

Have more time for the things you love! Thanks to our fabulous 4-day working week shift pattern, you’ll get approximately 20 extra days off each year compared to the average full-time job.

The weekly working hours are 37.5 hours per week across 4 days.

This is made up of three 10 hour shifts and one 7.5-hour shift between Monday – Saturday.

Throughout the year, you’ll have 31 Saturdays off, and you’ll never work on Sunday (unless you fancy opting for some available overtime). If you’re working on a Saturday, we won’t schedule customer visits after 6pm either.

Training

When you join, you’ll be given comprehensive installation and customer service training, as well as on-going support - you can trust us to do the right thing by you. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck in to.

The must haves:

  • A UK Manual driving licence with no more than 8 points
  • Your health and safety is important to us, due to the amount of time you will be required to spend driving to visit customers we need to ensure that you live close to the areas you’ll be responsible for, with that in mind, you must live within one of the following postcodes: IG1, IG2, IG3, IG4, IG5, IG6, IG7, IG8, IG9, IG10, IG11, RM1, RM2, RM3, RM4, RM5, RM6, RM7, RM8, RM9, RM10, RM11, RM12, RM13, CM5, CM16, E1W, E4, E10, E11, E17, E18, EN9, EN10

Other stuff we’re looking for:

  • You’ll enjoy helping customers get their tech up and running
  • Enthusiasm for our products and everything else we have to offer
  • A logical approach to solving problems
  • You won’t be fazed by working at heights and outside in all weathers
  • Adaptability for new daily challenges

What’s in it for you?

We love to reward our people for doing a great job. You’ll find the full list of benefits on our careers site, including:

  • A minimum salary of £24,080. Plus, our Field Technicians earn an average of £8,000 OTE per year on top of their basic salary, however you’ll have the potential to earn so much more. Our top 20% earners make up to £15,000 OTE per year.
  • A company vehicle
  • 25 days annual leave, plus bank holidays and your birthday off every year!
  • Discounted Virgin Media products for you, your family, and friends
  • Great Pension Plan – we match every pound you put in, up to 10%
  • Company Funded Medical Plan – we pay for your own cover

Next steps:

Due to the volume of applications we typically receive for our Field Technician roles, once you’ve applied, we’ll be inviting you to record a video interview, which is an automated part of our process. This can be done at a time convenient to you within 7 days, and within the comfort of your own home. You can complete this on your mobile phone or laptop.

If you’re successful, we’ll be in touch to advise you of next steps which may involve a live virtual interview with one of our managers or a call with a member of our recruitment team to get to know you better. To find out more about any of these steps click here - https://careers.virginmedia.com/about-us/how-we-hire/

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