Uddingston

Field Technician

Time Type

Full time

Benefits

£2.5k OTE plus company vehicle

Close Date

30/11/2020

Area of Business

Field Operations

Location

Uddingston -Bothwell Park Industrial Estate & LRS

Job ID 00018501

About the role

Field Technician

Location: Uddingston

Salary: £24k basic + 2.5k OTE + company vehicle

Hours: 37.5hrs per week (3x10hr shifts and 1x7.5hr shift, including weekends)

Start Date: From January 2021

Please note it is essential to have a manual driving licence for this role

 To be eligible to apply for this position you must live within one of the following postcodes:

G71, G72, G67, G68, G69, G74, G75, ML1, ML2, ML3, ML4, ML5, ML6, ML7, ML8, ML9

If you do not live within one of the above postcodes unfortunately, we will not be able to accept your application.

Introduction

You’ll be the person that installs our amazing products and services into people’s homes, small businesses, and home offices. Setting up Broadband, TV and phone, you’ll make sure the customer can get the very best out of our products and services. Don’t worry, you don’t need any previous technical experience to apply, as we’ll give you all the training you need to succeed.

The role

As a Virgin Media Technician, you’ll be a brand ambassador by delivering a simply brilliant first impression to our customers. Preparation and presentation are key to delivering a perfect visit that meets and exceeds our customer’s expectations. We’ll provide you with the necessary PPE and social distancing measures according to the current government guidelines, to help keep you and our customers safe.

You’ll use your skills to install, maintain and repair our products both in Residential & Business premises. You’ll also share advice and tips with customer on how to get the very best out of those products. You’ll always be looking for opportunities to improve the customer’s package, making sure they know all about our latest technology and deals. You’ll also be able to grow the business through customer advocacy by promoting our customer, friends & family referral scheme.

When you join, you’ll be given comprehensive training in the role, and as well as on-going support - you can trust us to do the right thing by you. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck in to.

Who we’re looking for

At Virgin Media, we’re dedicated to creating environments where everyone can belong and bring their whole selves every day. Our wonderfully diverse customer base should be reflected by an equally diverse workforce, full to the brim with all kinds of people – that’s why we need you.

Your enthusiasm for our products and everything else that we have to offer will be driving factor in your success in the role.

You don’t need any technical experience beyond an interest in Telecoms, IT, or electrics. Our training programme will get you up to speed.  To succeed in this role, you’ll have a logical approach to solving problems and get a buzz out of helping people. You’ll also need:

  • A full, valid UK manual driving license
  • To be able to build memorable relationships
  • Adaptability for new daily challenges
  • To be comfortable working at heights and outside in all weathers

What’s in it for me?

We love to reward our people for doing a great job. You’ll find the full list of benefits on our careers site, including:

  • Discounted Virgin Media products for you, your family, and friends
  • 25 days holiday every year plus bank holidays, and your birthday off each year
  • Great Pension Plan – we match every pound you put in, up to 10%
  • Company Funded Medical Plan – we pay for your own cover

Things to consider before you apply

This role will require you to travel within an hour’s radius of the advertised location.

If you are successful in your application, you may be required to stay away from home during parts of the induction training.  The induction dates and timings will be explained during the Assessment Centre stage of the application process - we are unable to authorise any annual leave during the induction.

Virgin Media is part of Liberty Global, the world’s biggest cable company. We are delivering the biggest investment in the UK’s digital infrastructure for over a decade. Through four multi-award-winning services - Virgin Fibre, Virgin TV, Virgin Mobile and Virgin Phone - we help people access technology to build connections that really matter.

We are dedicated to nurturing an engaged workforce that represents the diversity of our customers and communities. Read more here.

Our benefits are your reward for being brilliant. They’re pretty darn spectacular. Just like our people. We’ve put together a package to help you love what you do, at work and at play.  You will get 25 days holiday and your birthday off each year, we provide a company funded Medical Plan as well as a Pension Plan where we will match every pound you put in, up to 10%. What's more you'll also benefit from discounts across Virgin Media products and Virgin brands and many other perks on top.

You can find out about all benefits in full here.

Come and be a part of something special. Join us!

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