Field Service Engineer


Time Type

Full time


Amazing Benefits

Close Date


Area of Business

Field Operations


Coventry - Foleshill Enterprise Pk Courtaulds W & LRS

Job ID 00033864

About the role

To be considered for this role you must live in one of the following postcodes:

CV1, CV2, CV3, CV4, CV5, CV6, CV7, CV9, CV10

Salary: £29,000 - £36,288 per annum

Salary range consists of:

  • £29,000 Basic Salary
  • £4,788 Average yearly overtime earnings (based on completing minimum overtime as required)
  • £2,500 OTE from performance-based commission

Join us as a Field Service Engineer (internally known as a Field Technician) and we’ll be giving you all the training you need to successful. Through installations, fixing faults, and delivering great customer service, you’ll be given the chance to build connections that really matter to our customers.

You’ll always be looking for opportunities to improve the customer’s package, making sure they know all about our latest technology and deals. You’ll also be able to grow the business through customer advocacy by promoting our customer, friends & family referral scheme.

You’ll be given comprehensive installation and customer service training, as well as ongoing support - you can trust us to do the right thing by you. No two days are the same, which means you’ll always be learning and finding new challenges to get stuck in to.

All we ask is for you to give time to commit to your training and our fabulous 4-day working week patterns, giving you more time to spend doing what you love to do.

The weekly working hours are 37.5 hours per week across 4 days. This will be a mixture of 10 and 7.5 hour shifts from Monday to Saturday.

The must haves:

In order to be considered, you must have the following:

  • A UK Manual driving license with no more than 8 points
  • You must live within one of the following postcodes: CV1, CV2, CV3, CV4, CV5, CV6, CV7, CV9, CV10
  • Be comfortable working at heights and outside in all weathers

The other stuff we're looking for:

We don’t look for any specific qualifications, but we’d love for you to bring:

  • Enjoyment in helping customers get their tech up and running
  • Creativity to solve problems
  • A passion for our products and services

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

  • A competitive salary of £29,000, £2.5k+ On target earnings, plus a company van and an array of other amazing benefits
  • 25 days' annual leave, plus UK bank holidays & your birthday off.
  • A Healthcare Plan & Life assurance
  • A host of Family Friendly policies & a 4 day working week.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

Want to learn more about our benefits? You can check them out here

Next steps:

If Virgin Media feels like a place where you can belong, we'd love to learn more about you. If your application is successful, the next steps of the process will include a telephone interview and a virtual assessment centre.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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