Field Manager


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

Field Operations


Gillingham - Campus Way &LRS

Job ID 00023325

About the role

As a Field Manager, you will be responsible for the effective delivery of positive customer experience for Virgin Media’s residential consumer customers. You will take personal charge of timely installations and fault repairs for our consumer services and occasionally, for our small business customers too.

As well as leading a team of Virgin Media Technicians you will also directly manage third party suppliers to ensure a seamless and consistent Virgin Media service is provided to our customer base. Your role will also involve managing our residential partners & suppliers too within your geographic area to ensure they are measured, managed, and reviewed against the contracts encouraged standards.

Tell me more, tell me more…

As a valued member of a busy and thriving team you will be leading the quality installation and fault repair service across the designated area, ensuring the in-house team and external contract partners are delivering the best customer service experience within agreed service level agreements and performance standards. Building relationships with the local contract partner, ensuring accurate accounting of all the work that is carried out, and the quality of work done and the standard of training for the performance of the partner technicians in the area. You and your team are representing the Virgin Media brand.

You will have day to day liaison with local authority’s highways & street work teams as well as housing associations to successfully deliver services to our customers. You will be the direct line management of a team of Field Technicians, acting as a key support and coach, ensuring effective communications and performance management. Communication with your team is key you will need to ensure the have a clear understanding of all the policies and plans in a positive way, and you must have regular team meetings to update them on these things and other things like key performance indicators. You will lead the operation within budget guidelines and contribution to the budget forecast process

The must haves:

  • Experience working with both internal & external stakeholders
  • Leadership experience, leading a team
  • Experience using Microsoft office package
  • Valid UK Driving licence
  • Experience coaching/mentoring others

Other stuff we are looking for

  • Experience of working in a similar industry or environment.
  • Experience of working with budgets and close financial management
  • Experience of leading a remotely dispersed workforce across a large geographic area
  • Experience in a customer centric, fast paced environment across a 5/7 working week

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

{*We're also open to chatting about part time or adjusted working (so don't be worried to ask the question).*}

If you go on to be successful in your application, some of the many benefits include:

  • 25 days' annual leave, plus UK bank holidays.
  • A defined contribution pension scheme, run by Fidelity, matched up to 10%.
  • {An annual bonus of up to 15%, based on company performance}.
  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
  • Car Allowance or Business needs vehicle
  • Your birthday off every year, to treat yourself.
  • The option to buy and sell up to 5 days leave, to suit your personal needs.

Next Steps

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include 1 stage interview process

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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