Digital Product AnalystLondon
Time TypeFull time
Area of BusinessData Insight & Analytics, Digital Services, Product Management
LocationHammersmith - Griffin House Hammersmith Road
Job ID 00024512
About the role
Virgin Media are on a mission to become the most recommended brand by our customers. At the heart of this strategy is digital innovation and our significant data resources. In role, our product analytics team is very hands-on and strategic, with lots of scope to make an impact. Your analysis and recommendations will directly support product decisions, commercial decisions, and business strategy.
Our digital products cover the full range of customer journeys from acquisition, customer care through to renewal and retention. Through all stages we are seeking to maximise value to our customers in order to become the most recommended brand and maximising our customer lifetime value.
So that's what we're after, but what makes us special?
The telecommunications industry in its current form is pretty uninspiring. But we’re fixated on mixing that up. Our aim is to leave the pack far behind, by delivering some of those once-in-a-lifetime, rocket-to-the-stars ideas that turn the industry and customer expectations on their heads.
And why do we do it? Well, we make no secret of the fact, we want to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our forward-thinking people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.
Tell me more, tell me more…
This role involves working with multiple stakeholders across our Digital product teams, we are specifically looking for curious, big-picture thinkers who can also deep dive into the details. You’ll be comfortable working across multiple data sets, and be keen to explore how we can best support our Product colleagues to understand our products and their users’ behaviours.
You may be working across any of our Product end user pillars (Sales, Cross Sell/Up Sell, Care) or one of our cross pillar projects which bring together multiple areas to help solve one of our business problems. Either way, you’ll be adding value from day one, with plenty of opportunities to develop your skills and career along the way.
The must haves:
Relevant work experience in a Web/App analytical role, ideally within a large or complex organisation
Experience running A/B tests, experimentation frameworks or applied statistics using a coding language
Data visualization experience, ideally using Looker/DataStudio
Experience using GitHub and Jira in a collaborative environment
Advanced SQL skills essential
Ideally, we’d also like:
Proactive, motivated and able to inspire others
Able to visualise and present data with clarity, particularly for less technical audiences
Google Big Query experience
Google Analytics / Optimise
What's in it for you?
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.
If you go on to be successful in your application, some of the many benefits include:
25 days' annual leave, plus UK bank holidays
Annual bonus paid up to 15% of your annual salary
A defined contribution pension scheme, run by Fidelity, matched up to 10%
Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover
Season ticket loans
Your birthday off every year, to treat yourself
The option to buy and sell up to 5 days leave, to suit your personal needs
If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a two-stage interview process including technical and competency assessments.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.