Data Enhancement Manager


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

Risk Audit & Compliance


Hammersmith - Griffin House Hammersmith Road

Job ID 00023263

About the role

Data Enhancement Manager

Reading or Hammersmith

Data sits at the heart of Virgin Media’s digital agenda. If you’re passionate about change and looking to join a team that’s at the heart of a disruptive journey, you’re knocking on the right door.

As the Data Enhancement and Monetisation Manager, it’s your job to support the Data Enhancement & Monetisation Lead to enhance the customer data available for use across the business and identify, develop and exploit opportunities to generate revenue from our Data Estate, always ensuring business objectives are balanced with legal, regulatory and ethical requirements.

So that's what we're after, but what makes us special?

The telecommunications industry in its current form is pretty uninspiring. But we’re fixated on mixing that up. Our aim is to leave the pack far behind, by delivering some of those once-in-a-lifetime, rocket-to-the-stars ideas that turn the industry and customer expectations on their heads.

And why do we do it? Well, we make no secret of the fact, we want to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our forward-thinking people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

Tell me more, tell me more…

Within our busy and thriving team, you’ll take personal charge of the design, implementation and management of an operational framework which enables the identification, lawful exploitation and iterative testing and improving of data enhancement activities; ensuring those activities are linked to their commercial value and impact (Sales, XSUS, data monetization, retention, NPS etc).

It’s your job to spot amazing opportunities to drive the lawful and ethical exploitation of all opportunities to generate revenue from the Data Estate or where the Data Estate can be utilised to support revenue generation

The must haves:

  • Experienced in taking part in usability testing remote and face to face

  • Good understanding of analytics and using data to inform decisions

  • Good understanding of A/B and multivariate testing

  • Experience of creating investment cases

Other stuff we're looking for:

  • Understanding of Agile methodologies

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

If you go on to be successful in your application, some of the many benefits include:

  • 25 days' annual leave, plus UK bank holidays

  • Annual bonus paid up to 15% of your annual salary

  • A defined contribution pension scheme, run by Fidelity, matched up to 10%

  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover

  • Season ticket loans

  • Your birthday off every year, to treat yourself

  • The option to buy and sell up to 5 days' leave, to suit your personal needs

Next steps

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a two-stage interview process including technical and competency assessments.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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