Customer Service Advisor


Time Type

Full time




Amazing benefits

Close Date


Area of Business

Customer Service


Manchester - Wythenshawe Concord Bus Pk Threapwood R

Job ID 00022623

About the role

As a Customer Service Representative, you'll take around 40 calls a day from existing customers. You'll be the expert who enjoys helping solve customers' problems from fixing faults with their service to issues with billings. You'll check that the customer's current package is perfect for them and take the opportunity to upsell any extras that you think they might need.

So that's what you'll get up to, but what about us?

Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – broadband, TV, mobile and landline – equipping our customers out with the very latest tech.

But it's not just what we do, but why we do it that really matters.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

Tell me more, tell me more…

We understand that work is something you do, not somewhere you go. That's why we strive to provide a flexible workplace where you can enjoy a combination of working from home and office-based working. Your week could look something like this: 2 days a week in the office and 3 days a week working from home.


You'll work on a rotational shift pattern within our working hours (8am-9pm Monday-Sunday) 5 days out of 7.

The must haves:

  • You must live within a commutable distance of our Wythenshawe office

Other stuff we're looking for:

  • You'll be comfortable working in a fast-paced environment where the customer always comes first

  • You’ll love meeting and speaking to all sorts of new people

  • You'll enjoy working to targets in a customer-driven environment

  • You'll be adaptable to change and flexible in your approach

  • You’ll have a positive attitude and a willingness to learn

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

If you go on to be successful in your application, some of the many benefits include:

  • A competitive salary of £21,420 per annum, plus amazing benefits
  • 25 days' annual leave, plus UK bank holidays.

  • A defined contribution pension scheme, run by Fidelity, matched up to 10%.

  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.

  • Your birthday off every year, to treat yourself.

  • The option to buy and sell up to 5 days leave, to suit your personal needs.

Next Steps

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a video interview, which is an automated part of our process. This can be done at a time convenient to you within 7 days, and within the comfort of your own home. You can complete this on your mobile phone or laptop.

If you’re successful, we’ll be in touch to advise you of next steps which may involve a live virtual interview with one of our managers or a call with a member of our recruitment team to get to know you better. To find out more about any of these steps click here -

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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