Customer Service AdvisorSheffield
Time TypeFull time
Area of BusinessCustomer Contact Centres, Customer Service
LocationSheffield - Chippingham Street
Job ID 00024024
About the role
About the role
As a Customer Service Advisor, you’re the expert on the other end of the line. You’ll help our customers with their TV, broadband, home phone or mobile phone services, handling a range of queries from our customers, including technical and fault reports, to bill payments and credit issues - aiming for smiles all round.
You’ll spot opportunities to promote amazing products and services that customers aren’t taking advantage of - and explain exactly what there is to love.
Being part of a team that strives in resolving our customers queries first time. You have the freedom to be creative and think out of the box to get a resolution for any and all customer queries.
Whatever the issue, you’ll be the friendly voice on the phone helping to sort it out for our customers.
You won’t need any technical knowledge – we’ll teach you everything you need to know about how to deliver the best customer experience.
Working from home approach
We understand that work is something you do, not somewhere you go. That's why we strive to provide a flexible workplace where you can enjoy a combination of working from home and office-based working.
After your 4-week full time induction in our office, your working week could look something like this: 2 days a week in the office and 3 days a week working from home.
The must haves
In order to be considered, you must have the following experience:
- You must live within a commutable distance of our Sheffield office
- Be comfortable working in a fast-paced environment where the customer always comes first
- You’ll be passionate about building great relationships with our customers
- Enjoy working towards targets
- Be adaptable to change and flexible in your approach
- Have a positive attitude and a willingness to learn
What's in it for you?
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.
All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.
You’ll find the full list of benefits on our careers site, including:
- Basic salary of £21,420 per annum
- 25 days annual leave, plus bank holidays and your birthday off every year!
- You’ll work 37.5 hours per week 5 days out of 7 on rotational shift patterns between Monday to Sunday 8am – 9pm.
Want to learn more about our benefits? You can check them out here.
If Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a video interview and a qualification call.
When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you. Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.