Content Manager


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

Digital Services, Customer Experience


Hammersmith - Griffin House Hammersmith Road

Job ID 00026471

About the role

We have a great opportunity in our Digital Team for a Content Manager to join the Digital Design and Creative Team. You’ll be joining a group of seasoned creatives across design, copy and content, crafting best in class digital experiences that engage our customers and compel them to transact with us more often. You’ll be a part of a team delivering bold transformation across the full customer lifecycle.

We’ve recently moved our technology solution from an AEM publishing environment to a de-coupled headless environment using Strapi and Angular. This changes everything and means we can now look at content in a data / intent driven and modular way.

So that's what you'll get up to, but what about us?

Well, we're super proud of our history, helping communities to stay connected with oodles of top-notch products and services. We offer the full works – broadband, TV, mobile and landline – equipping our customers out with the very latest tech.

But it's not just what we do, but why we do it that really matters.

Our mission is to become the most recommended brand, by our people and our customers. A massive part of that journey is about how we ensure that our brilliant people have a working environment in which they can truly belong and thrive. For us, it's critical that every single person can bring, and be, their whole selves at work, and we're working hard every day to achieve this.

Tell me more, tell me more:
We’re seeking a Content Manager with experience of working in a headless content architecture, who can bring real-world experience in managing content in a flexible way, where it is de-coupled from the view of a ‘page’, and instead tagged to customer intent and segmentation. So, your role is to ensure all our content matches the varying needs of our users, and is tagged, organised and structured so we can automate it’s use in multiple environments. You’ll focus mainly on structure, meta-data and logic, to help ensure we match the right content to the right need. But you’ll also be perfectly happy rolling your sleeves up to get stuck in if we have some manual publishing to do.

You’ll be familiar with design systems and how they’re used including Storybook, our pattern library.

You’ll manage content in multiple environments, from sales to service, working with the product owners and trading teams to ensure our content is correctly managed, and optimised for the target customer. You’ll work with our designers and copywriters and help them structure their assets for ease of automation and rapid change. You’ll work with Strapi our CMS, and our product catalogue, making updates as required, and being responsible for the correct content showing to the correct people. You’ll be comfortable working with overnight or early releases to minimise disruption to customers.

And as someone with a flair for user-centric content, you’ll have a keen eye for simple language and layouts, making sure our content is delightful and easy to understand, whoever sees it.

You’ll work closely with the technical platform team to manage and run a world-class content environment.

Must haves:
•    Experience working in transformational digital environment with an understanding and experience of agile delivery
•    Personable, clear communication and presentation skills
•    Good proficiency in a headless publishing environment
•    Good proficiency in a pattern library tool such as Storybook
•    Understanding of analytics, using data to inform decisions
•    Good understanding of A/B and multi-variant testing

What's in it for you?
We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

We're also open to chatting about part time or adjusted working (so don't be worried to ask the question).

If you go on to be successful in your application, some of the many benefits include:
•    25 days' annual leave, plus UK bank holidays.
•    A defined contribution pension scheme, run by Fidelity, matched up to 10%.
•    Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
•    Season ticket loans.
•    Your birthday off every year, to treat yourself.
•    The option to buy and sell up to 5 days leave, to suit your personal needs.

Next Steps:
If you think you've got some outstanding skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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