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Commercial Manager


Time Type

Full time


Competitive Salary


Amazing Benefits

Close Date


Area of Business

B2B, Commercial Management


Reading - Green Park, Brook Drive

Job ID 00029067

About the role

We're on the lookout for a Commercial Manager to join us here within the Wholesale team. In this role you'll support the profitable growth of Virgin Media Business (VMB) in line with long range plan (LRP) targets by providing high quality commercial support and governance, with particular emphasis on major / complex bids. You'll understand proposals end to end and provide cross-function challenge and support to the wider bid team through creative thought leadership to drive higher win rates. You'll develop excellent customer understanding and build strong customer peer relationships. You'll be accountable for the commercial aspects of our customer propositions, ensuring compliance with VMB’s commercial strategy and governance rules and processes. We're open to location across Reading, Hammersmith and Manchester.

So what will you be doing?

  • Work with all areas of the bid team to help design solutions and responses that  optimise win chance and profitability based on a clear understanding of the customer requirements, strategy and environment 

  • Be accountable for the pricing, profitability assessment and commercial risk identification and mitigation on all customer propositions, with particular emphasis on major / complex bids

  • Formulate commercial strategies / structures (on bids, renewals, and acquisition opportunities) in line with VMB’s strategy to maximise the balance of risk/reward and drive maximum customer life time value creation

  • Undertake benchmarking/competitor analysis to ensure competitiveness of offering and to optimise our price and commercial positions

  • Understand key market trends, changing customer requirements, solutions based approaches and competitor activity

  • Engage directly in customer discussions and negotiations throughout the lifetime of the opportunity, identifying additional /future growth or profit enhancing opportunities

  • Provide commercial approval in line with delegated authority levels and/or objective analysis and recommendation where beyond delegated authority levels

  • Interface with the Finance function regarding capex and investment decisions

  • Understanding of contracts and contract risk, mitigating where appropriate

  • Ensure governance processes and policy are strictly adhered to

  • Day to day consultation with sales colleagues at all levels

  • Consult and negotiate directly with customers regarding individual propositions where appropriate

  • Drive collaboration across bid team: Bid Management, Product, technical teams and Finance, Partners, Service, Delivery, etc

  • Ensure appropriate visibility to the Senior Management team throughout the bid lifecycle

So what are we looking for?

In order to be considered for this role you'll need to have the following:

  • Proven experience in project based environment, working to defined and often challenging timescales with interdependency with other functions/workstreams

  • Ability to manage a number of bids, customer opportunities at any one time and to work to strict deadlines

  • Highly numerate (advanced Excel) plus proven financial modelling and analytical experience

  • Previous experience and demonstrable achievement in a pricing or commercial finance role, ideally within the IT/Telecoms B2B market

  • Previous experience in a product management/marketing or sales environment

We'd also be looking for the following:

  • Knowledge of the telecommunications market either through direct experience or potentially through a consultancy based role

  • A proficient knowledge of financial performance metrics eg margins, NPV, IRR, payback etc and ability to explain financial assumptions, models and investment appraisal

  • Advanced use of Microsoft Office Applications & Windows environments

  • Strong commercial awareness with the ability to solve business issues impacting the capability of the business to achieve its goals.

  • Pro-active in responding to customer needs and requirements

  • Initiative - looks ahead in order to identify opportunities and/or resolve issues before they arise

  • Ability to probe for specific information in order to understand complex issues

  • Adaptability to maintain effectiveness in complex, uncertain and/or changing situations

  • Leadership – able to engage and empower a virtual team through skilled people management

What's in it for you?

We know that benefits mean so much more than the 'stuff' we can give you, so we offer a wide range of support, rewards and tools - all focused on helping you to prioritise what really matters.

All work and no play just isn't our style! We're already planning our future ways of working, for when life becomes a little more normal again. We're constantly evolving our approach to enable you to find a great work life balance.

If you go on to be successful in your application, some of the many benefits include:

  • 25 days' annual leave, plus UK bank holidays.
  • A defined contribution pension scheme, run by Fidelity, matched up to 10%.
  • Access to wellbeing benefits such as the Unmind App, personal medical cover (which you can opt to upgrade to cover loved ones) and critical illness cover.
  • Your birthday off every year, to treat yourself.
  • The option to buy and sell up to 5 days leave, to suit your personal needs.

Next Steps

If you think you've got some amazing skills to offer us, and Virgin Media feels like a place where you can belong, we'd love to learn more about you. Once you've submitted an application the next steps of the process, if successful, are likely to include a two part interview process, consisting of competency questions and a case study activity.

When you apply, you'll be asked about any adjustments you might need to support the recruitment process. Let us know, and we'll be sure to discuss it with you.

Thanks for your patience in the meantime and for showing an interest in joining the Virgin Media family.

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