Commercial Manager - Mobile In-Life TradingLondon
Time TypeFull time
Area of BusinessCommercial Management
LocationHammersmith - Griffin House Hammersmith Road
Job ID 00019850
About the role
Commercial Manager – Mobile In-Life Trading
Hammersmith, London W6 8BS
To £56,000 per annum,up-to 15% annual bonus and other excellent benefits.
Our commercial function acts as the architect of our revenue growth in the consumer division through proposition development and design, base management, acquisition/in-life trading, pricing and forecasting. The team works cross-functionally to lead process design which creates our portfolio of profit-maximising products and packages, leading to growth in operating cash flow increases our NPS and optimises ROI.
Working within the wider Mobile Trading Team, the base value role is vital in ensuring we meet and exceed our growth goals. Our Customer Base is our biggest financial asset and is at the very core of our annual revenue and OCF.
The objective of this role is to understand our contract base (better than anyone else!) and the key activities we can undertake to increase revenue and profitability. You’ll be responsible for ensuring we do the right things for our customers, growing value through tariff upsell, migration, cross sell and cost management. You’ll take complex insight and turn it into clear actions to grow our business.
It’s an exciting time to join Virgin Media as we launch new propositions, deliver 5G managing multiple MNO partnerships and continue grow the UK’s largest converged customer base.
Support 5G migrations strategy to maximise the profitability of our 4G and 5G customer bases across multiple mobile network operators
Support trading teams by delivering detailed analysis and ongoing monitoring of base performance on an array of key metrics (including: OCF, MRC, ARPU, AMPU) and working with the rest of the mobile team to take corrective action and deliver continued growth
FMC mobile lead working closely with wider commercial teams – understand, track performance and drive value from this base (churn, activation, upsell)
Lead on long term mobile churn strategy – looking for problem areas and tackling them
Deliver mobile base value framework, working closely with cable colleagues and teams delivering customer propensity models
Monitor and interpret customer behaviour to ensure the base remains profitable by looking for opportunities to optimise customer usage or behaviour – exploring new ways to draw out key insights
Identify unprofitable customers and explore opportunities to monetise their current behaviours Create, execute and lead a successful tariff upsell and cross-sell strategy
Analysing the end to end customer experience and identifying key areas to drive improvement to support increased spend and tenure
Key support on price rise, loyalty and value growth campaigns
Assessing opportunity to reduce ongoing credits and one off credit spend on customer accounts
Run right size campaigns to reduce customer bill shock and drive loyalty
What we’re looking for
Demonstrable leadership qualities. Confidence, resilience and gravitas. Alongside an ability to listen, learn and build consensus.
Empathetic, approachable, and fair in dealings with colleagues at all levels – demonstrates a strong team mentality and able to build and maintain open and honest communication at all levels
Strong commercial acumen and detailed understanding of the industry and key issues affecting our business. Able to boil down complex issues into simple messages with precision
Adept at operating in ambiguity and stepping outside the status quo with bold and original ideas that create growth
Ability to see beyond the task to the overall purpose and engage people around a strategy, creating an energising and rewarding environment to work i Ability to exercise judgement to make timely and sound decisions regarding highly complex and broad scope issues as they relate to both people and the business
Ability to lead and take responsibility and ownership of matters: delegating, constructively managing conflicting priorities under pressure, and maintaining a professional and positive manner to enable teams to deliver resul
Tenacity in delivering results and driving projects to completion
Commitment to self-development
Degree level education or equivalent (not a firm requirement)
A strong understanding of a commercial environment and basic understanding of finance and an ability to create business cases
Telecommunications background PreferableTrack record of analysing data and actioning insight to create desirable outcomes
Strong Excel skills
Ideal candidate would have accountancy qualifications or several years’ experience in a pricing / strategy role in a telco business
We’re a great place to work – and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts across Virgin Media products and Virgin brands!
We embody the principles of what it is like to be part of the Virgin family. We are a collaborative bunch, and like to be a place where ideas and new ways of working can be forged.
Consideration will also be given to applications made for part-time or flexible working hours.