No matter what the value of their contract, we value every one of our customers equally. It’s about providing the best possible care and support, and enabling their business growth. To do this as well as we do, it takes an array of expertise and skills.
This is the operations bit of our business. From customer onboarding and Field Engineers laying cables, to the brains behind billings and payments. From Marketing, to Project Management and Service Delivery Teams. And more. There are roles with us that you may not have even considered.
When you’re thinking about joining us, think of us as an established business with a start-up spirit - a place where everyone can enjoy success. Somewhere you can progress onwards, upwards or even sideways into another area of the business. Or, if you’re happy where you are in your role here, you’ll still have the chance to flourish.
The customer journey may start with the Sales teams, but we’re the experts behind the scenes supporting the contracts and customers that they bring into Virgin Media Business (VMB). We take care of the whole customer journey, pulling together to put them and their needs at the heart of everything we do.
Our support roles include Marketing, Digital, Product & Pricing, Customer Care and Billings, Field Engineers, Project Management, Service Delivery and Planning. Most roles have contact with customers. And every role is vital to making sure we achieve our vision of being the most recommended B2B technology solutions provider in the UK.
You could join us to install equipment, provide customer care, or give helpdesk and tech support. You might be working to understand our customers in a changing market to deliver the strategy, plans and data that will help drive their growth. You could be making sure that we have the right tools, systems and processes in place to deliver positive experiences for our customers and for our people. Or, it could be your financial planning and management skills that help our business to keep on rolling.
Whatever your area of expertise, join us at the heart of VMB operations and you’ll see it’s about being your best in everything you do.
A Career in Virgin Media Business Support Means
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Thanks to excellent opportunities for learning, development and career progression, this can be just the start of an amazing journey at Virgin Media Business.
As part of the Virgin Media family, you’ll enjoy great discounts on all kinds of products and services from us and other brilliant businesses.
What we’re looking for
- A can-do attitude - You will always strive to be the best to help your team and customers alike.
- Self-motivated - You will have a real desire for personal growth and developing your business knowledge.
- And innovative - You will constantly ask questions, look for answers and share ideas for improvement.
So if you come in open to opportunity and are driven to be your best, we’ll set you up for success.