Advisors, fixers, listeners, smile-makers. Call it what you will. On our Customer Contact team, you’ll be the voice of our service.
Opportunities in our Growth division
Brand & Marketing
One thing’s for certain when it comes to working in our brand and marketing area – it’s about far more than just the logo. Our brand teams make sure that everything about us shouts “Virgin Media!”, from our products and services to the way our vans look.Read more
Product & Commercial Management
This is where we get to see the latest technology first and make sure that our customers get the benefit. Which means not just offering them bang up-to-date handsets, but making sure the price is right too.Read more
We look for great sales people in a number of areas. In one of our contact centres, you’ll be selling our great range of products and services to new and existing customers over the phone.Read more
Our stores are no ordinary stores. Here we're leading the field with a concept that's a first in the UK market - selling TV, broadband, phone and mobile services as a package on the high street.Read more
Back in 2009, we created Virgin Media Business so we could help commercial customers around the UK to get the kind of brilliant products and services that we offer people in their homes.Read more
Opportunities in our Serve division
Whether customers need help, advice, or something sorted in a hurry, we’re the people they talk to. So we’re the voice of Virgin Media and it’s up to us to make sure our service leaves them with a smile on their face.Read more
For our IT teams it’s about giving the business the systems it needs to keep on running, growing and succeeding. So we manage projects, architect, design, develop, test and deliver systems, fix problems, support the platforms that get our great services into people’s homes, like broadband, and look after our office systems.Read more
Superfast broadband, phone and digital TV. With high-speed learning. And a salary too. This is the stuff great careers are made of – quickly.Read more
At Virgin Media, engineering isn’t just about giving our customers a great service every day. It’s also about being easy to deal with. And with lots of different engineering teams to join, there’s plenty for you to get involved in.Read more
Getting to know our suppliers. Building great relationships. Keeping up to date with the latest thinking. And always looking for new ways of doing things. These are the ways we make sure Virgin Media gets the best deals.Read more
Opportunities in our Support division
We’re pushing boundaries to come up with the next big thing in the digital revolution. We stretch, challenge and transform technology to produce the fantastic products and services that excite customers so much.Read more
Looking after the pounds and pennies is vital to any business. So, we support all of our teams and make sure they keep to their financial targets. This involves all kinds of stuff, from managing payroll, billing customers and paying suppliers to reporting on the company’s accounts.Read more
If it’s about our people, then we look after it. From attracting, training and paying them, to working with high-level managers to look at ways of developing them so they’ve got the skills and knowledge they need.Read more
Getting to know our suppliers. Building great relationships. Keeping up to date with the latest thinking. And always looking for new ways of doing things. These are the ways we make sure Virgin Media gets the best deals. And we work closely with teams across the business to make sure those deals meet their needs every time.Read more
Whether customers need help, advice, or something sorted in a hurry, we’re the people they talk to. So we’re the voice of Virgin Media and it’s up to us to make sure our service leaves them with a smile on their face.
That means always being the best by always looking for even better ways to do make the lives of our people and customers even happier.
Customer Services – We deal with all kinds of calls, from questions about bills and providing general advice to setting up new services and upgrading broadband, phone and mobile packages. So we have to make sure they hear a friendly voice every time.
Credit and Collections – Our customers are vital to us and in this team we help those who are having problems paying their bill. It might be easy to sort out, or they could need longer-term advice and support. Whatever it is, we’ll go through a range of options to help them out, from changing a package to reduce costs, to setting up a Direct Debit or payment plan.
Customer Complaints – Obviously we’d prefer if it didn’t happen, but sometimes a customer has an issue. We're the specialist team that listens carefully to them and then works to resolve their problems.
Customer Retentions – This is about making sure our customers get the most out of our products and services. How? By understanding how they use our services and then giving them the best packages and great deals.
Whether you’re a customer service advisor, collection advisor, customer retentions executive or customer complaint advisor, you’ll give our customers the highest quality service. Or you could be leading and motivating a team as a team manager or team coach.
The skills you’ll need
It’s your ability to listen, understand people’s situations and think on your feet to give them a solution that we’re looking for. Naturally, if there's a problem to solve, you won't let go of it until you've got a happy customer.
On top of that, you'll be happy meeting targets and getting stuck in with the rest of the team.