Police Liaison Unit Manager


Location: Birmingham


Role: Police Liaison Manager

Location: Birmingham

Salary: £45,000 - £55,000 + excellent benefits & bonus scheme

This is an exciting time to join Virgin Media as a Police Liaison Manager.

You will manage daily operational activity to deliver the core Police Liaison Unit functions to our external customer base.

So why Virgin Media? We are delivering the biggest investment in the UK’s digital infrastructure for over a decade, with a huge programme to extend our ultrafast broadband network and brilliant Virgin TV to 17 million homes and businesses. We’re challenging our competitors with the best services and the fastest speeds.

Your duties will be wide ranging, but ultimately you will be responsible for:

* Manage Police Liaison Unit operations to meet legal obligations in compliance with all relevant legislation.
* Manages and co-ordinates workloads to ensure maximum productivity is maintained at all times.
* Day to day effective management of team members within a VM culture.
* Engagement with external customers and industry peers.
* Engagement with industry peers (i.e. Other CSP PLU managers)
* Ensure team members are properly trained and that x-training of skills is day to day practice.
* Monitor Police Liaison Unit performance against SLAs.
* Deliver operational processes that safeguard customer privacy.
* Deliver operational processes that meet all legislative requirements.
* Manage and support team members representing VM at Courts) as required.
* Provide expert advice to business in regard to UK Government Security Support PLU operations.
* Advise on new legislation and industry best practice as it pertains to UK Government Security Support
* Keep Head of Department advised of any issues a rising that will be of interest to senior management.
* Assist Head of Department in development and adherence to departmental budgets.

Key Skills/Qualifications
* Experience in team management
* HMG Security Clearance or willingness and ability to obtain and maintain is essential
* Highly Organised
* Strong willed and a high level of integrity
* Excellent written and verbal communication skills

Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too! You will get a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts across Virgin Media products and Virgin brands!

We are proud to work with Everywoman to champion the advancement of women in business, and through our partnership with Scope to help one million disabled people get into and stay in work by the end of 2020. We strive to build a diverse and sustainable workforce where gender balance and parity are integral features of our workplace, and where disabled candidates and employees can confidently perform to their full potential through our Work with Me adjustment process. If you are thinking about applying for a job with us and have a condition or impairment that could impact your performance we’ll be happy to work with you to explore adjustment options

Come and be a part of something special. Join us!