Commercial Executive, Base Trading

London - West

Location: Hammersmith


Commercial Executive - Base trading

London- Hammersmith, W68BS

Salary - Competitive +benefits

This is an exciting time to join Virgin Media as Commercial Executive - Base Trading as you will be responsible for supporting the Reactive Base Trading team’s need for insight and data to monitor and drive performance as well as support the design and delivery of propositional changes.

So why Virgin Media? We are delivering the biggest investment in the UK’s digital infrastructure for over a decade, with a £bn programme to extend our ultrafast broadband network and brilliant Virgin TV to millions of homes and businesses. We’re challenging our competitors with the best services and the fastest speeds

Principal Responsibilities
* Monitor daily tracking of performance across VM existing customer call centres, predominantly Care, Retentions and Movers
* Provide detailed insight and analysis of problem areas flagged within the reporting
* Create informative and engaging slides for senior management from VM’s numerous self-serve data portals to update the wider business on performance
* Support the development of commercial reporting capabilities, working closely with Finance and the Planning and Performance team to understand the complexities between the current reporting structures and to implement changes to improve the accuracy and relevance
* Support Commercial Managers with the quarterly plan by providing forecast of expiring offers, analysis of previous offers and use of discount spend, identifying recommendations for improvement and new opportunities to improve ROI
* Maintain team offer toolkit including administration of new offer builds
* System audit of offer changes to ensure trading team offers are flowing through in to Contact Centre agent systems

Required competencies and Behaviours

* An attitude that reflects Virgin Media’s culture and promotes creativity, optimism, zest and considered risk taking to deliver simple and credible solutions

* Outstanding stakeholder management skills showing empathy, approachability and a fair considered approach when dealing with colleges

* Strong analytical ability and able to take data, and turn it into an actionable insight

* Strong commercial acumen and detailed understanding of the industry and key issues affecting the business

* Adept at operating in ambiguity and stepping outside the status quo and often the role profile

* Ability to see beyond the task and engage people around a strategy, creating an energising and rewarding environment to work in

* Highly numerate, data-driven mind-set

* Strong Excel skills

* Experience of working within a commercial environment

* Track record of analysing data and actioning insight to create desirable outcomes

Required Qualifications / Experience

* Educated to degree level or equivalent business experience

* Prior cable, telecoms, Pay TV or mobile experience is an advantage, or at the very least a strong awareness of the industry and the key issues that affect our business

* Strong Excel skills

Join and you’ll be part of the Virgin Media family. We’re a great place to work - and we offer impressive benefits too. Get ready for a generous holiday allowance, contributory pension, performance related bonus and, of course, discounts on our fantastic mobile, broadband and digital entertainment.
We embody the principles of what it is like to be part of the Virgin family. We are a collaborative bunch, and like to be a place where ideas and new ways of working can be forged.
Come and be a part of something special. Join us! #LI-SC1